Volunteer Meet & Greet

Change Grow Live; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A nonprofit organization in Swindon seeks a volunteer to be the first point of contact, providing a warm welcome to visitors. The role includes supporting service users with queries, coordinating appointments, and assisting with registration forms. Ideal candidates are positive role models, with strong customer service skills and a compassionate approach. This is a volunteering position requiring commitment to confidentiality and procedures.

Qualifications

• Must be 18 years of age or older.
• Ability to maintain confidentiality.
• Willingness to follow procedures and policies.

Responsibilities

• Greet visitors and ensure they are welcomed.
• Support the reception and registration process.
• Help service users with initial queries.

Skills

Positive role model

Customer service skills

Empathy

Job description

At Change Grow Live you will be working with people to help them change the direction of their life, grow as an individual, and live life to its full potential.

We strive to ensure our services are warm and welcoming environments. Your role is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner. You will be supporting reception dealing with initial queries, coordinating appointments, signposting to support available within the service and the community.

Making the decision to enter treatment can be an intimidating experience so your role will be to make them feel at ease offering to make them a drink and supporting them to complete their registration form.

You will be a positive role model to the service users motivating, encouraging, and inspiring them to reach their potential. You will be provided with all the skills, training and support you will need to undertake the role.

Key Activities

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
• Support the reception team and key workers in carrying the message of recovery
• Support service users to complete registration paperwork
• Support service users to make telephone calls i.e. housing/ benefits
• Issue food parcels and vouchers to those in need
• Promote and support service user involvement
• Providing basic advice and information on the service offer

General terms of reference

• To help Change Grow Live fulfil its role in offering the best service to our clients.
• To perform your volunteering role to the best of your ability.
• To follow the Change Grow Live’s procedures and standards, including health and safety and equal opportunities, in relation to our staff, volunteers and clients.
• To maintain the confidential information of Change Grow Live and of our clients; adhering to Change Grow Live’s policies and procedures
• To meet the time commitments and standards which have been mutually agreed and to give reasonable notice so other arrangements can be made when this is not possible.

11/10/2025

Rich Duggan | [e-mail] | 07890066946

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.