Volunteer Manager

ENGINEERINGUK; England; On-site; GBP 27,000; Full time

Job summary

A national charity in Staffordshire is seeking a Volunteer Manager to recruit and retain a team of volunteers to support victim services. Responsibilities include overseeing volunteer activities and ensuring effective support for victims. The ideal candidate has a proven track record in management and experience in the voluntary sector. This full-time role offers a competitive salary of £26,830.20 per annum along with numerous benefits including flexible working and training opportunities.

Benefits

Flexible working options

28 days holiday plus Bank Holidays

Pension with 5% employer contribution

Enhanced sick pay

Access to wellbeing support

Qualifications

• Proven track record of effective management, coaching and mentoring.
• Experience working directly within a voluntary setting.
• Ability to work independently and as part of a team.

Responsibilities

• Recruiting and retaining a team of volunteers.
• Completing the induction and accreditation process with volunteers.
• Ensuring effective support to victims and witnesses.

Skills

Effective management

Coaching and mentoring

Effective communication

Education

Experience in voluntary setting

Job description

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View more categories View less categories Sector Charity and Not for Profit Role Manager Contract Type Permanent Hours Full Time

We have an exciting opportunity for a Volunteer Manager to join the Staffordshire team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you...

County/Borough
Staffordshire

Office location
Churchill House, Stoke on Trent, ST1 3JJ or St Johns House, Stafford, ST16 3RZ

Full time/Part time
Full time

Hours per week
37.5

Work schedule
Monday - Friday 9am -5pm

Basic Salary
26,830.20 per annum

Contract type
Permanent

DBS required?
Enhanced

Police vetting required?
Yes

Closing Date
30/07/2025

Ref No
6199

Documents

• Volunteer Manager Staffordshire.pdf
  (PDF, 154.24kb)

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role can be based at either of our VS offices; Stoke-on-Trent or Stafford.

As a Volunteer Manager you will be:

• Recruiting and retaining a team of community and professional/workplace volunteers to support various victim services pan Staffordshire & Stoke-on-Trent
• Completing the induction and accreditation process with volunteers; across the variety of volunteering roles available
• Ensuring volunteers deliver effective support to victims and witness of crime and major incidents; in liaison with Team Leaders who will direct case manage
• Responsible for auditing volunteer activity against set quality standards - and dealing with any matters arising
• Rewarding and recognising the volunteering activity across the area
• Preparing reports for funders on volunteering activity, social value and difference they have made; including case studies and using digital platforms to raise the profile of the roles and their contributions made (internally and externally)

You will need:

• Proven track record of effective management, coaching and mentoring skills
• Proven track record of successfully working directly within voluntary setting
• Effective communication skills; written, verbal and numerical.

Ability to work independently and as part of a team, sharing, coaching others.

This role involves travel and a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Company

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We have been a Stonewall top 100 employer since 2010 and placed highly in our sector in addition to being recognised as a ‘Top Trans employer’. We have also been ranked #39 of 100 organisations by the National Centre for Diversity .

To find out more about what equality, diversity and inclusion means at Victim Support visit our dedicated equality, diversity and inclusion page where you can access our EDI policy, EDI strategy and information about our staff and volunteer EDI networks.

Each year we have around 300 job opportunities in England and Wales, in both frontline offices and supporting areas. In frontline jobs you work directly with victims, witnesses and volunteers. In supporting jobs, you work in areas such as bid writing, policy and research, fundraising, communications, information systems, human resources and finance.

Our people are motivated by team work, our values and our vision. We strive to deliver the best services to the community while you build your career with us. We offer a range of benefits , a flexible working environment, and opportunities for training and development.

If you have any questions about our current vacancies or would like to receive any of our documents in an alternative format, please email [e-mail] .

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