Volunteer - Greeter - Newcastle Hospice

Marie Curie; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job description

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Job Description

Marie Curie is dedicated to providing a welcoming environment for our patients and their families. We are looking for Volunteer Greeters to welcome patients and visitors when they arrive at the hospice, helping to create an enjoyable, positive atmosphere for everyone.

Your role will include some of, but is not restricted to, the following tasks:

• Provide a warm and caring welcome to all patients and visitors, putting them at ease
• Escorting them to different areas of the hospice
• Help communication between families and staff, answering queries if appropriate
• Pass on complicated queries to staff and give feedback where necessary
• Arrange drinks, food and transport home for patients, if required
• Help the reception team during busy times
• Help with other related tasks when necessary

What skills or experience do you need?

• Good people skills - friendly, outgoing and confident
• Reliability and commitment to the role
• An understanding of the importance of confidentiality
• Empathy and an understanding of the needs of those affected by end-of-life care issues

What we can offer you:

• An excellent opportunity to build on your skills in a charity environment
• An induction, training, support and supervision in your role
• Agreed reasonable out-of-pocket expenses

What we ask of you:

• To provide two references from non-family members and other relevant documents related to the role
• To keep to all the charity's policies and guidelines
• To complete an induction and any training related to the role

Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. We will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.

For more information or if you have any questions regarding this volunteer role, please contact the Volunteer Operations Centre on [e-mail] or on 0800 304 7032.

About Us

Every day of your life matters - from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.