Volunteer Digital Officer to improve our tech environment | Kainé Management

KAINE MANAGEMENT LTD; Leicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A charity organization seeks a Volunteer Digital Officer to enhance its tech environment. The role involves managing digital platforms, improving communication, and automating tasks to boost efficiency. You will ensure website updates, compliance, and data management, ultimately strengthening relationships with stakeholders.

Qualifications

• Familiarity with content management systems and workflow automation tools.
• Ability to troubleshoot and resolve technical issues.

Responsibilities

• Manage digital platforms and oversee website updates.
• Support and optimize processes through workflow automation.

Skills

Problem-Solving

Analytical Skills

Attention to Detail

Tools

Wix

Power Automate

ClickUp

SharePoint

Job description

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The Digital Officer will focus on managing our digital platforms, supporting processes with Wix, JotForm, Power Automate, ClickUp, and SharePoint, and providing support for our internal and external users.

What difference will you make?

As the Digital Officer in a charity with minimal tech processes, this role will significantly boost efficiency by automating tasks and centralising information. It will improve communication and data management, leading to better decision-making and stakeholder engagement. Regular website updates will ensure a user-friendly experience, while compliance with standards and robust security measures will protect the charity. Staying current with technological advancements will enhance operations and outreach. Overall, this role will increase productivity, impact, and strengthen relationships with donors, volunteers, and beneficiaries, making the organisation more effective and resilient.

What are we looking for?

• Basic Technical Skills: Familiarity with content management systems (e.g., Wix), basic understanding of workflow automation tools (e.g., Power Automate), experience with collaboration tools (e.g., ClickUp, SharePoint).
• Problem-Solving: Ability to troubleshoot and resolve technical issues.
• Analytical Skills: To evaluate and improve digital processes.
• Attention to Detail: Ensuring accuracy and relevance of digital content, performing regular site maintenance and checks.

What will you be doing?

• Customer Queries: Record, escalate, and resolve queries related to our website, ClickUp, eForms, SharePoint, and other key products.
• Content Management: Use content management systems to create, review, and update online content based on user research, testing, feedback, and analytics.
• Website Management: Oversee the management of our website (Wix), including updates and maintenance.
• eForms: Build internal apps and processes for management of the organisation, particularly monitoring and evaluation.
• Power Automate: Support and optimise processes through workflow automation.
• Collaboration: Work with subject matter experts to ensure the accuracy, relevance, and timeliness of digital content.
• Maintenance: Perform regular site maintenance, including link-checking, accessibility checks, site reliability, archiving, and audience usage analysis.
• Technology Awareness: Stay informed about technological advancements and make recommendations to enhance our digital offerings.
• Compliance: Work within legislative frameworks and adhere to our Equal Opportunities, Health & Safety, and other relevant standards.