Volunteer Development Support Officer

North East Ambulance Service Nhs Foundation Trust; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional ambulance service in Newcastle upon Tyne is seeking a candidate to support the Volunteer Development Manager in delivering high-quality volunteer initiatives. The role includes managing third-party transport providers and recruiting and supervising volunteers. Ideal for individuals passionate about community service and operational excellence, with a focus on improving service delivery.

Responsibilities

• Support identified initiatives and projects to improve and develop within the service level agreed.
• Support the development, delivery and performance of all third-party transport providers.
• Recruit, train and supervise all volunteers.
• Assist operations with alternative duties providing cars within the sickness management process.
• Investigate concerns, complaints and incidents.
• Assist with audits as required.
• Maintain weekly compliance from TPP.

Job description

Overview

The purpose of the role is to support the Volunteer Development Manager to ensure the effective delivery is maintained and delivered to a high quality within the department. The post holder will be expected to support identified initiatives and projects to improve and develop within the service level agreed.

Responsibilities

• Support identified initiatives and projects to improve and develop within the service level agreed.
• Support the development, delivery and performance of all third-party transport providers (taxi companies, community transport organisations and private transport/ambulance providers), with the freedom to act within North East Ambulance Service Foundation Trust (NEAS FT) policies and procedures.
• Recruit, train and supervise all volunteers.
• Assist operations with alternative duties providing cars within the sickness management process.
• Investigate concerns, complaints and incidents.
• Assist with audits as required.
• Weekly compliance provided from TPP will need to be maintained and delivered.

About NEAS and Values

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more. Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital. We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey. We have a specialised branch of the Trust called HART which deals with explosions or terrorist attacks. Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3,230 square miles.