Volunteer Coordinator Battle Scars

Community Matters; Leeds; On-site; GBP 28,977 - 35,416; Full time

Job summary

Battle Scars is seeking a Volunteer Coordinator to support volunteers across services in a hybrid role with Leeds-based meetings. You will oversee induction, training, and ongoing development, ensuring accurate records and reliable volunteer cover while liaising with external organisations and supporting hub operations.

The role requires lived experience of self-harm, experience with volunteers, and strong organisational and communication skills; DBS is required and Battle Scars covers the cost.

Qualifications

• Experience coordinating volunteers or teams.
• Ability to supervise or mentor volunteers.
• Experience in settings involving adults at risk.
• Strong organisational skills and ability to manage a varied workload.
• Good communication and record-keeping abilities.
• Compassionate, person-centred approach in potentially triggering environments.

Responsibilities

• Coordinate induction, onboarding and ongoing development of volunteers.
• Deliver training and conduct regular 1:1s with volunteers.
• Maintain accurate volunteer records and hours.
• Ensure sufficient volunteer cover across services and manage last-minute changes.
• Support group facilitators to plan and deliver peer support topics.
• Gather feedback and case studies for reports and communications.
• Build relationships with external organisations and represent Battle Scars at events.
• Provide reception cover and assist with hub operations.

Skills

Volunteer supervision

Volunteer engagement

Organisational skills

Communication skills

Record keeping

Supportive environment

Job description

Volunteer Coordinator

Battle Scars

Location: Hybrid – Remote with occasional meetings in Leeds

Salary: £32,197 p.a.

Hours: 35 hours per week

Contract: Fixed-term, 12 months (with possible extension for two more years)

This role plays a central part in ensuring volunteers feel supported, confident and equipped to deliver high‑quality peer support. The successful candidate will directly influence volunteer engagement, service consistency and the overall effectiveness of our peer‑support model.

Key Responsibilities

• Coordinate the induction, onboarding and ongoing development of volunteers
• Deliver training and conduct regular 1:1s with volunteers
• Maintain accurate volunteer records, monitoring information and hours
• Ensure sufficient volunteer cover across services, managing last‑minute changes when needed
• Support group facilitators to plan and deliver topics within peer support groups
• Gather volunteer feedback and case studies for reports and communications
• Build relationships with external organisations and represent Battle Scars at events
• Provide reception cover and assist with day‑to‑day hub operations

Essential Requirements

• Lived or living experience of self‑harm
• Experience supporting volunteers, including supervision or informal management
• Experience working with adults at risk
• Strong organisational skills and ability to manage a varied workload
• Good communication skills and ability to work with people from diverse backgrounds
• Ability to maintain accurate records and monitoring information
• Compassionate, person‑centred and able to work in a charged or potentially triggering environment
• Flexible and able to respond to last‑minute changes
• DBS required (Battle Scars cover cost)