Volunteer Coordinator

Confidential; Devon and Torbay; Hybrid; GBP 25,000 - 29,000; Part time

Benefits offered by this job

Annual leave pro rata

Bank holidays included

Job summary

North Devon Against Domestic Abuse (NDADA) is seeking a Volunteer Coordinator for a 12-month fixed-term role in North Devon. The post supports NDADA’s services by developing and coordinating volunteers across multiple activities, including administration, fundraising, community engagement and counselling support.

The role requires engagement with local communities and partnerships to grow volunteering involvement.

Responsibilities

• Recruitment campaigns and outreach to recruit volunteers
• Coordinate interviews and selection processes
• Ensure onboarding, checks and safeguarding compliance for volunteers
• Promote volunteering opportunities locally and with community groups
• Develop training and induction for volunteers
• Provide ongoing supervision and support to volunteers
• Maintain volunteer records and generate reports
• Support COVID/safeguarding and data protection compliance

Job description

Volunteer Coordinator

Location: North Devon Outreach Centre/Hybrid
Salary: £25,455-£28,666 (pro rata)
Vacancy Type: 12 months fixed term, 20 hours per week
Benefits: 25 days annual leave a year (pro rata), rising by 1 day a year until 5 years service maximum 30 days plus bank holidays.

North Devon Against Domestic Abuse is committed to equity and diversity and strongly encourages applicants with a disability, from ethnically diverse backgrounds and the LGBT community, as these groups are currently under-represented in our organisation.

Job Summary

The Volunteer Coordinator will lead the development, recruitment, coordination and support of volunteers across NDADA. The postholder will help ensure that volunteers have a positive, rewarding and well-supported experience while making a meaningful contribution to the organisation's work supporting people affected by domestic abuse.
The role will involve recruiting, inducting, training and supporting volunteers across a range of services and activities, including administration, gateway, fundraising, events, community engagement, counselling support and other organisational functions. The postholder will work closely with managers and staff to identify volunteer opportunities, ensure volunteers are safely integrated into services and maintain effective volunteer systems and records.

A key part of the role will be promoting volunteering opportunities within local communities, developing relationships with local organisations, educational providers and community groups, and helping NDADA increase community involvement in its work.

This postholder would spread their hours evenly between NDADA and Temperance House, North Devon's Women's Centre. Temperance House is currently being developed, and we have volunteers keen to support with the development. Therefore, working with our tradespeople and the wider community to help add additional people power to the project will be a key part of this exciting role.

The Volunteer Coordinator will help ensure that all volunteering activity reflects NDADA's values, safeguarding responsibilities and commitment to equality, diversity and inclusion.

Main Responsibilities

Volunteer Recruitment and Selection

• Develop and promote volunteering opportunities across NDADA services
• Coordinate volunteer recruitment campaigns and community outreach activity
• Respond to volunteer enquiries in a timely and professional manner
• Arrange volunteer interviews, informal discussions and selection processes
• Obtain references and support safer recruitment procedures
• Ensure all required checks, documentation and onboarding processes are completed
• Promote volunteering opportunities through local networks, community groups, educational providers and digital platforms

Volunteer Induction, Training and Development

• Coordinate volunteer induction and onboarding processes
• Ensure volunteers receive appropriate training and information before beginning their role
• Support the development of volunteer training opportunities and learning resources
• Help volunteers understand NDADA's values, policies and expectations
• Identify opportunities for volunteer development and progression
• Encourage volunteers to develop new skills and confidence through their involvement

Volunteer Support and Supervision

• Provide regular support, guidance and encouragement to volunteers
• Maintain regular communication with volunteers and respond to queries or concerns
• Monitor volunteer wellbeing and identify any additional support needs
• Coordinate volunteer meetings, forums and engagement activities
• Recognise and celebrate volunteer contributions and achievements
• Support the resolution of any volunteer issues or concerns appropriately

Volunteer Coordination and Systems

• Maintain accurate volunteer records and databases
• Monitor volunteer numbers, activity, training and engagement levels
• Ensure volunteering activity is recorded appropriately and consistently
• Develop systems that support effective volunteer management and communication
• Produce reports and monitoring information relating to volunteer activity
• Support compliance with safeguarding, health and safety, confidentiality and data protection requirements