Volunteer Coordinator

Suffolk County Council; Bury St Edmunds; On-site; GBP 31,000; Part time

Job summary

A leading charity in Bury St Edmunds is seeking a detail-oriented Volunteer Coordinator. This part-time permanent role involves managing volunteers, ensuring their effective integration, and promoting a positive volunteer culture. Applicants should possess excellent communication skills and a proactive approach to volunteer management.

Qualifications

• Experience in volunteering and recruitment essential.
• Excellent communication and interpersonal skills required.
• Ability to work independently and as part of a team.

Responsibilities

• Recruit and onboard volunteers, ensuring effective integration.
• Maintain accurate volunteer records and coordinate shifts.
• Address issues raised by volunteers in a timely manner.

Skills

Communication

Interpersonal skills

Organisational skills

Team-building skills

Problem-solving

Tools

Microsoft Office

Job description

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Job Description

• Restore Women's Aid - Bury St Edmunds, Suffolk IP33 3AA
• £30,053 per annum pro rata
• 16 hours per week
• Part Time
• Permanent
• Reference: 0235
• Required as soon as possible

We are looking for a detail-oriented and focused Volunteer Coordinator to be responsible for our database of volunteers and volunteer opportunities.

The Volunteer Coordinator will ensure that volunteers are effectively integrated into the organisation and have a positive and rewarding experience while supporting Restore's objectives.

Job responsibilities:

• Volunteer Recruitment and Onboarding
• Develop and implement strategies to attract a diverse range of volunteers
• Create role descriptions and advertise opportunities through appropriate channels
• Screen, interview and match volunteers to suitable roles
• Oversee onboarding processes including induction and training
• Volunteer Management
• Maintain accurate volunteer records using appropriate systems or databases
• Schedule and coordinate volunteer shifts, ensuring adequate cover
• Provide ongoing support, supervision, and recognition to volunteers
• Address any issues or concerns raised by or about volunteers in a timely and sensitive manner
• Training and Development
• Identify training needs, organise training sessions to develop volunteer skills and knowledge
• Monitoring and Evaluation
• Track volunteer hours and contributions for reporting and impact assessment
• Gather feedback and evaluate volunteer satisfaction
• Communication and Engagement
• Act as a key point of contact for all volunteers
• Keep volunteers informed and engaged through regular updates and communications

General duties:

• Ensure all volunteer activities are in line with safeguarding, health and safety, and GDPR policies
• Work collaboratively with staff, Trustees and stakeholders to promote a positive volunteer culture
• Contribute to reports, grant applications or evaluations where volunteer data is required

Person specification

Essential:

• Experience in volunteering and recruitment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent organisational and team-building skills
• Confident using IT systems (e.g. Microsoft Office)
• Commitment to equity, diversity and inclusion
• Flexible, proactive and problem-solving approach
• Understanding of safeguarding and confidentiality protocols

Desirable:

• Experience working in the charity or non-profit sector
• Knowledge of volunteer-related legislation and best practices
• Experience organising training

Values and behaviours:

• Commitment to Restore's mission and values.
• High level of integrity and confidentiality.
• Proactive and solution-oriented mindset.

For more information and how to apply

To find out more about us, please visit our website (restore-wa.org.uk).

To apply, please request an application form by emailing [e-mail].

Closing date: 26 June 2025

It is essential to the development of Restore's service delivery, that the post holder is able to respond flexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

About the Team

IMPORTANT PLEASE READ BEFORE APPLYING

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