Volunteer - Admin Support - Cardiff & the Vale Hospice

Marie Curie; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

Marie Curie is seeking compassionate individuals for an administrative support role in their Wellbeing and Support Hub. As part of this vital team, you will help ensure smooth operations by aiding patients and their families, providing essential services, and contributing to high-quality care. This role offers a chance to develop valuable skills in a supportive environment dedicated to end-of-life care.

Benefits

Ongoing support and training

Monthly reimbursement of reasonable expenses

Opportunity to build valuable skills

Qualifications

• Friendly with a passion for helping others.
• Polite phone manners and good communication skills.
• Enjoys independent work while being a team player.
• Maintaining high standards of service.

Responsibilities

• Manage and update records using Microsoft Office.
• Introduce patients to Wellbeing and Support services.
• Organise transport for families when needed.

Skills

Communication

Listening

Independence

Customer service

Administrative skills

Tools

Microsoft Office

Email

Telephone communication

Job description

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Job Description

We're on the lookout for compassionate individuals to support the daily operations of our Wellbeing and Support Hub. This is a hands-on, administrative role where you'll play a key part in helping patients and carers feel at ease while assisting with essential tasks that keep things running efficiently.

What you'll be part of:

• Managing and updating records through Microsoft Office
• Introducing patients and carers to our Wellbeing and Support services
• Communicating important information relating to the Wellbeing and Support Hub with families and staff
• Helping families by organising transport when needed
• Ensuring a seamless experience

You'd be a great fit if you:

• Are friendly and enjoy helping others
• Have polite phone manners and can communicate well
• Enjoy listening to others and are non-judgmental
• Like to work independently while being a reliable part of the team
• Like to ensure high standards of service
• Comfortable using Email, Microsoft Office and Telephone

What's In It for You?

• A chance to support a national leader in end-of-life care
• Build valuable skills in a supportive charity environment
• Receive ongoing support, training, guidance to help you thrive in your role
• Reasonable out-of-pocket expenses reimbursed monthly to you

Want to know more before applying?

You might want to chat through the role, ask questions, or just get a feel for what it's really like.

Contact: Anne Edwards - [e-mail]

About Us

Every day of your life matters - from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.