Volunteer Admin Assistants (2 Positions Available) | Time to Heal Directory

Time to Heal Directory Services; Reading; Remote; GBP 100,000 - 125,000; Full time

Job summary

Join a not-for-profit organisation as a Volunteer Admin Assistant to support the provision of free counselling services to young people and families. In this flexible remote role, you will perform various administrative tasks, contribute to client onboarding, and play an essential part in the efficiency of counselling services. This is an ideal opportunity for individuals looking to make a difference in mental health support while gaining valuable experience.

Qualifications

• Prior admin experience is preferred.
• Passion for supporting young people and families.
• Comfortable working on email and making phone calls.

Responsibilities

• Support onboarding for clients and therapists.
• Manage feedback forms and maintain records.
• Assist with general administrative tasks.

Skills

Organisational skills

Administrative skills

Communication skills

Confidentiality

Professionalism

Tools

Microsoft Word

Microsoft Excel

Zoom

Google Meet

Job description

Admin Assistants to support our not-for-profit, providing free counselling to young people and families. Flexible, remote role (4-6 hrs/week). Help with admin, onboarding, and meetings. Ideal for anyone wanting to give back.

What difference will you make?

Be a part of creating positive change. Help provide essential mental health support to young people and families in need. Ensure a smooth and efficient process for client and therapist onboarding. Support the delivery of high-quality counselling services by managing key administrative tasks. Contribute to the success of fundraising and awareness campaigns. Play a vital role in the overall efficiency and growth of the organisation.

What are we looking for?

Skills Organisational and administrative skills. Communication skills, both written and verbal. Ability to handle sensitive information with confidentiality and professionalism. Comfortable working on email and making phone calls. A passion for wanting to support young people and families. Prior admin experience. Comfortable using word and excel, zoom and google meet

What will you be doing?

Role Overview We are looking for two dedicated and organised Volunteer Admin Assistants to support our work. This role is crucial in ensuring smooth client and therapist onboarding, handling feedback forms, arranging meetings, and maintaining administrative efficiency. If you are passionate about mental health and want to make a meaningful impact, we’d love to hear from you! This role could be ideal for someone who is looking for a fulfilling way to give back to the community. Key Responsibilities Support the onboarding process for clients and therapists, including processing intake forms and documentation. Collect and manage feedback forms from clients and therapists. Maintain organised records and databases related to therapy sessions and client interactions. Assist with general administrative tasks to ensure the smooth running of operations. Communicate professionally and sensitively with clients, therapists, and other team members. Respond to email and phone enquiries in a timely and professional manner. Prepare and distribute documents, reports, and meeting minutes as required. Support fundraising and awareness campaigns through administrative assistance.