Voluntary Services Organiser

NHS; Cramlington; On-site; GBP 24,000 - 27,000; Part time

Job summary

A major healthcare provider in Cramlington is seeking a Volunteer Organiser to manage volunteers and ensure smooth operations at their shop/cafe. Responsibilities include supervising volunteers, organising rotas, managing stock levels, and providing quality service. The role requires knowledge of business practices and a commitment to volunteers, along with an NVQ Level 3 or equivalent qualifications. This position is part-time and offers flexible working hours.

Qualifications

• Prior experience in managing volunteers or related roles.
• Strong organizational and communication skills.
• Ability to supervise and motivate a team.

Responsibilities

• Supervise shop volunteers under the guidance of the Volunteer OSM.
• Organise volunteer rotas and manage stock levels.
• Ensure high standards of service, hygiene, and food quality.

Skills

Knowledge of business practices

Knowledge of the voluntary sector

Good working knowledge of IT/computer systems

Education

NVQ Level 3 or equivalent

Job description

Job summary

An exciting opportunity has arisen for a Volunteer Organiser to join the Northumbria Volunteer Service and Bright Northumbria Charity Team.

This role will play an important part in supporting both volunteers and ensuring the smooth running of the Northumbria Volunteer Shop/Cafe in Cramlington.

Bright Northumbria charity brand was launched in 2012 and over the years has established itself within our communities, gaining traction across the region.

Northumbria Healthcare NHS Foundation Trust provides healthcare to more than 500,000 people across North Tyneside and Northumberland. The trust's Bright charity adds the extras that make a difference to our patients every day.

Bright funds those things that the NHS does not, including better facilities for patients and their families and support for our staff allowing them to provide the best care that you need.

Some examples of how Bright makes a difference;

• Enhancing the patient experience through providing additional therapies, services and comforts
• Supporting staff health and wellbeing
• Developing special areas to step away from the busy clinical environment
• Providing state of the art medical equipment
• Investing in staff training and research to improve treatments and care
• Supporting projects in our community to improve health and wellbeing

Main duties of the job

• To promote the image of the NVS service and to provide a high quality, client focused, volunteer service for patients, staff and visitors trust-wide.
• To organise volunteer rotas
• To supervise volunteers on a daily basis
• To maintain a high standard of service, ensure quality of food and beverages, maintain high standards of hygiene, and adhere to all Trust Policies
• Checking and accounting for all cash daily
• Oversee the replenishing and maintenance of automatic coffee machines.
• Must have sound knowledge of stock control procedures.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.

We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Details Date posted

14 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Pro rata, Per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

319-7399141IO

Job locations

Northumbria Specialist Emergency Care Hospital

Northumbria Way

Cramlington

NE23 6NZ

Job description Job responsibilities

• Supervise shop volunteers under the guidance of the Volunteer OSM
• Assist the Volunteer OSM with any training arrangements.
• Prepare, check and authorise invoices for payment by the finance department weekly.
• Carry out stock takes
• Manages stock ordering and stock levels
• Responsible for all food deliveries and checking temperatures of appliances
• Responsible for maximising income generation and minimising expenditure and losses
• Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.
• Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM
• Communicate any changes to the volunteers Trust Wide.
• Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM

Job description Job responsibilities

• Supervise shop volunteers under the guidance of the Volunteer OSM
• Assist the Volunteer OSM with any training arrangements.
• Prepare, check and authorise invoices for payment by the finance department weekly.
• Carry out stock takes
• Manages stock ordering and stock levels
• Responsible for all food deliveries and checking temperatures of appliances
• Responsible for maximising income generation and minimising expenditure and losses
• Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.
• Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM
• Communicate any changes to the volunteers Trust Wide.
• Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM

Person Specification Experience Essential

• Knowledge of business practices i.e. stock control
• o Knowledge of the voluntary sector & commitment to volunteers
• A good working knowledge of IT/computer systems to input and extract data

Qualifications Essential

• o NVQ Level 3 or demonstrate equivalent knowledge or skills

Person Specification Experience Essential

• Knowledge of business practices i.e. stock control
• o Knowledge of the voluntary sector & commitment to volunteers
• A good working knowledge of IT/computer systems to input and extract data

Qualifications Essential

• o NVQ Level 3 or demonstrate equivalent knowledge or skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Care Hospital

Northumbria Way

Cramlington

NE23 6NZ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Care Hospital

Northumbria Way

Cramlington

NE23 6NZ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)