Volume Legal Operational Co-Ordinator

Davies; Bolton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the legal sector, Davies, is seeking a Volume Legal Operational Co-Ordinator to manage daily business activities within its motor unit. This role involves operational tracking, team support, and financial monitoring, requiring strong communication and organizational skills. The position offers a permanent full-time contract with opportunities for career development.

Qualifications

• Strong communication skills, both verbal and written.
• Proficient in MS Office applications and case management systems.
• Experience with management information and data reporting is preferred.

Responsibilities

• Act as key point of contact for team members, managing diaries and activities.
• Monitor and track financial hygiene and facilitate WIP management.
• Provide training and mentoring to Operational Support Assistants.

Skills

Communication Skills

IT Literacy

Organizational Skills

Analytical Skills

Inter-Personal Skills

Tools

MS Office

HR/Recruitment Systems

Case Management System

Job description

Volume Legal Operational Co-Ordinator

Application Deadline: 27 June 2025

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

This role is to assist with the management of daily business activities and administrative tasks that are critical to the sound running of the litigated motor unit. The responsibilities include tracking, chasing, monitoring and reporting upwards upon critical operational processes to ensure that targets are hit and deadlines are maintained as well as playing a key part on the proactive organisation of training and other events and dealing with motor and casualty specific processes. To be successful you should be able to resolve problematic situations efficiently and have excellent communication and organizational skills.

Key Responsibilities

Organisation and planning:

• Act as key point of contact for the agreed team members including diary management to ensure an efficient use and prioritisation of time for the Leadership Team and others within the department
• Arranging activities such as training and business update sessions for the team
• Facilitating holiday and absence cover arrangements where required
• Provide training and mentoring to Operational Support Assistants across Volume Legal

Financial:

• Facilitating the WIP management process on a daily basis
• Monitoring and tracking the financial hygiene of the department on a regular basis
• Working with the Operations Director, Business Unit Directors and Team Leaders to ensure that working capital targets are achieved
• Maintenance of absence and holiday records where required, updating appropriate systems
• Managing the disbursement write off process for the relevant
• Support Operations Directors and Business Unit Directors with analysis for financial reporting
• Co-ordinate client payment request spreadsheets
• Co-ordinate any client outsources

Working Hours & location:

• 35 hours per week, Monday to Friday, 9am to 5pm
• The location for this role is Bolton, Parklands Office
• This is an agile working role with attendance at the office at least 1 day per week

Skills, Knowledge & Expertise

• Excellent phone manner, good written and verbal communication skills
• IT Literate: Proficient in MS Office to include Outlook, Word, Excel, Powerpoint, Elite and case management system.
• Ideally to have had some experience of using HR/Recruitment systems
• Previous experience working with management information, and Excel knowledge, including presenting data in client reports is preferred.

Required Soft Skills:

• Strong time management and organisational skills are essential.
• Excellent organisational skills.
• Demonstrates strong analytical and critical thinking.
• Strong inter-personal skills and ability to build strong working relationships.
• Adaptable, follows the direction of the line manager and prioritises own activity on a daily basis

Job Benefits

• Excellent phone manner, good written and verbal communication skills
• IT Literate: Proficient in MS Office to include Outlook, Word, Excel, Powerpoint, Elite and case management system.
• Ideally to have had some experience of using HR/Recruitment systems
• Previous experience working with management information, and Excel knowledge, including presenting data in client reports is preferred.

Required Soft Skills:

• Strong time management and organisational skills are essential.
• Excellent organisational skills.
• Demonstrates strong analytical and critical thinking.
• Strong inter-personal skills and ability to build strong working relationships.
• Adaptable, follows the direction of the line manager and prioritises own activity on a daily basis