The Voltage Technician will report to Field Staff Supervisor and will work within Network Operations, Eastern Region based in our Lea Valley Area office. You will be a permanent employee.
You will attract a salary of £39,283 outer London weighting £2,592.79, one network payment of £712.10 per annum and a bonus of Bonus Level of 3%.
Close Date: 8th May 2025
All applications will be reviewed after the close date.
We also provide the following additional benefits:
UK Power Networks
UK Power Networks is the country's biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.
UK Power Networks continues to be listed in the Sunday Times' Top 25 Best Big Companies to Work For, and the Inclusive Top 50 UK Employers, and made industry history by becoming the first company to win Utility of the Year two years running (2015 and 2016, also 2012). We are accredited in the Investors in People Platinum and National Equality Standard.
We invest more than £600 million in our electricity networks every year, offer extra help to vulnerable customers in need, and are undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.
Job Purpose:
To investigate voltage complaints to establish if the supply voltage is within or outside statutory limits and recommend appropriate action to rectify any identified issues. Undertake EMF surveys. You will work with customers to make appointments and feed back the findings of the investigations following the relevant Electricity Guaranteed Standards and Electricity Internal Standards. Undertake site surveys and work closely with Field Engineers in organizing and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations.
Principal Accountabilities:
Nature and Scope:
The voltage technician reports to the Field Staff Supervisor.
As a voltage technician, the post holder ensures that complaints are investigated and EMF surveys are undertaken following the timescales highlighted within the EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) standards. This includes making and keeping appointments with the customer and keeping them updated with progress and writing to the customer to inform them of the outcome of the investigation.
They will thoroughly investigate the complaint which will include checking network running arrangements, installing, removing, and downloading recording equipment, interpreting the results of the recording equipment to establish if the supply voltage is outside of statutory limits or if a complaint is contributable to the electricity network. You will establish solutions to resolve issues identified which will include ensuring jobs or capital project schemes are set up to ensure rectification of network issues.
Work as part of a team with the Field Engineers and Network Planners to ensure any issues from the investigations are implemented to resolve the complaint within the timescales highlighted in Electricity Internal Standards and working with the Field Engineers on other voltage or load-related issues where recording equipment needs to be installed. Work with Field Engineers in organizing and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations.
You will undertake EMF surveys and communicate the results to the customer.
You will also have to work as part of a team with the Business Services team to ensure accurate information is provided on the work they are undertaking for EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) reporting.
You will need to be organized to deliver the responsibilities and accountabilities of this role and support Engineers, Network Planners, and Business Services.
Knowledge, Skills, Qualifications & Experience:
You will be asked to have the following Qualifications:
Critical
Health & Safety Responsibilities:
Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control, and those who might be affected by the work undertaken, i.e. public, visitors, and employees of other organizations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence, and application of requirements to work safely and without harming the environment.
Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to the maximum safe working load of the safety equipment that is used.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.