Voids Scheduler - Housing

Sage Homes; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sage Homes is seeking a Voids Scheduler to oversee the scheduling of technicians and ensure efficient service delivery. This full-time role in Northampton involves task assignment, KPI tracking, and working closely with the Direct Repairs Manager to enhance customer satisfaction and operational efficiency.

Benefits

25 days holiday plus additional days for service

Annual discretionary bonus scheme

Health cash plan for various medical services

Study support package for personal development

Electric car scheme with low-cost rentals

Wellbeing support through MyndUp

Two days' paid volunteering leave annually

Charity fundraising support with match-funding

Qualifications

• Experience in customer service is essential.
• Planning and scheduling experience within Social Housing is preferred.

Responsibilities

• Assign tasks to field technicians based on skill and location.
• Track KPIs and ensure targets are achieved.
• Maintain logs and keep systems updated.

Skills

Customer focused service

Planning and scheduling

Property maintenance knowledge

Verbal communication skills

Written communication skills

Organised administration skills

Job description

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England,and we continue to deliver high quality affordable homes across the country.

About the role:

The role of the Voids Scheduler at Sage Homes is to ensure that the day-day scheduling of technicians is effective to meet the needs of our customers. You will also be responsible for Voids administration and work closely with the Direct Repairs Manager to provide an efficient service and exceed KPIs set out against organisational targets.

This role is based within our Northampton Office on a full-time basis.

Duties and responsibilities include but not limited to:

• Use software to assign tasks to field technicians based on skill and location, ensuring timely communication with residents.
• Provide support by raising orders, maintaining logs, and keeping systems updated.
• Keep residents informed, prioritise tasks, and meet service targets.
• Track KPIs, input data, and ensure targets are achieved.
• Work with other teams, follow processes, and maintain contractor partnerships.
• Ensure compliance with policies while delivering repairs and maintenance.

About you

• Experience of providing an excellent customer focused service.
• Planning and scheduling experience within Social Housing.
• Property maintenance knowledge.
• Ability to work on own initiative and as a team member.
• Excellent verbal and written communication skills.
• Organised and efficient administration skills.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes