Void Systems Officer

Sanctuary Group; Manchester; On-site; GBP 28,000; Full time

Job summary

A leading housing organization in Manchester is seeking a Void Systems Officer responsible for managing void properties and ensuring they are let within timescales. The ideal candidate has strong administrative skills, experience in supported housing, and excellent communication abilities. The role offers competitive compensation, comprehensive training, and various employee benefits including a pension scheme and paid holidays.

Benefits

At least 25 days paid holiday

Pension scheme

Online discounts

Health and well-being plans

Life assurance

Flexible working opportunities

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in a similar role or customer environment.
• Ability to diagnose problems and analyse data.
• Strong relationship-building skills.

Responsibilities

• Update internal systems efficiently and accurately.
• Manage overall void process and liaise with staff.
• Monitor team performance against targets.

Skills

Recent administration experience

Analysing data

Excellent communication skills

Knowledge of Microsoft Word and Excel

Ability to work independently

Experience in a supported housing or care environment

Team player with multi-tasking abilities

Tools

SAP

Job description

Select how often (in days) to receive an alert:

Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 226771

Void Systems Officer

Base office location can vary dependent upon suitable candidate

£27,172 per annum

37.5 hours per week

In this high-profile role, the Void Systems Officer will be responsible for updating internal systems efficiently and accurately whilst liaising with maintenance teams and operational staff to ensure that void properties are let within timescales to meet KPIs.

We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all. Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.

The role of Void Systems Officer will include:

• Reviewing CSC void processes and making recommendations for improvement that heighten service and promote best practice
• General administrative tasks to include; updating SAP, ordering furniture, quality checking data and writing reports on void performance and re-let figures
• Managing the overall void process, ensuring staff are updated with relevant changes and liaising with operational staff concerning each step of the void and tenancy commencement process
• Monitoring team performance against targets and implementing appropriate actions to ensure we meet or exceed service level agreements

Skills and experiences:

• Recent administration experience working in a similar role or customer environment
• Some experience of analysing data and diagnosing problems
• Excellent communication skills allowing you to build strong working relationships at all levels
• Good knowledge of MicrosoftWord and Excel and SAP
• The ability to work independently, working to tight deadlines and prioritising workload
• Some experience working in a supported housing or care environment would be desirable
• A real team player with the ability to multi-task and solve complex queries

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 226771

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.