Void Management Officer

Nacro; East Midlands; Hybrid; GBP 26,000; Full time

Job summary

A leading property management organization is seeking a Void Management Officer to oversee the re-letting of void properties within the East Midlands. The successful candidate will manage inspections, coordinate repairs, and ensure properties meet high letting standards. Strong organizational skills and the ability to travel extensively across the region are essential. This is a full-time, permanent position offering a salary of £25,647 per annum, with opportunities for individuals with lived experience in the criminal justice system.

Qualifications

• Experience in a property management environment, dealing with repairs and void management.
• Knowledge of identifying property maintenance and repairs.
• Strong organizational and time management skills are essential.

Responsibilities

• Manage void properties, ensuring they are re-let efficiently.
• Carry out inspections and order necessary repairs and equipment.
• Provide updates to management on void performance.
• Solve delays in completion of works in collaboration with various teams.

Skills

Property management experience

Repairs and maintenance knowledge

Strong organizational skills

Time management

IT proficiency

Ability to work independently

Collaborative skills

Job description

Void Management Officer

Location: Derby (covering East Midlands)

Salary: £25,647 Per Annum

Job Type: Full-Time, Permanent

Working Hours: 40 hours per week (including 5 hours paid lunch break)

Role Overview

To manage the turnaround of void (empty) properties ensuring they are re-let efficiently, cost‑effectively, and to a high standard. The role involves carrying out inspections, raising repairs, ordering furniture and equipment, tracking and chasing progress, and post‑inspecting completed works to minimise void periods and maximise rental income. The post will cover a large geographical area so extensive travel will be required.

Key Responsibilities

• Responsible for void management in a designated large geographical patch, specifically from notification that a property is going to be void to making the property ready to let.
• Carry out pre and actual void inspections to identify repairs and works required, and order any replacement furniture, furnishings and equipment. Conduct a further pre‑let inspection to ensure the property is ready to let to a high standard.
• Track and chase progress on all void works and ensure properties are ready for re‑letting within target timescales.
• Provide regular updates and reports to management on void performance.
• Focus on any delays in completion of works, problem‑solving with Nacro operational teams, contractors, Nacro’s leasing team, landlords and other registered providers to resolve any issues delaying the completion of void works.
• Identify and suggest improvements to processes to enhance efficiency and reduce void and repair completion times.

Who Will Thrive in This Role?

• Resilient individuals who know how to maintain a healthy work‑life balance.
• Problem‑solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

Essential Skills & Qualities

• Experience of working in a property management environment, dealing with repairs, health and safety checks and/or void management.
• Knowledge of property maintenance/repairs identification.
• Strong organisational and time management skills.
• The ability to work on one’s own initiative.
• Ability to work collaboratively across teams and with external contractors.
• IT proficiency (e.g., housing management systems, Microsoft Office).
• Extensive travel – a valid UK driving licence, a car available, and willingness to travel to the location of properties within a designated region (and at times to cover neighbouring regions) required.

Your duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties.

Essential Requirements

• Full UK driving licence.
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.
• Basic DBS check required.

We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role.

This role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.

Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.