Voice Recording Engineer

Talentify; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading organization is seeking a skilled Voice Recording Engineer to enhance its voice infrastructure in contact centres and trading environments. The role involves managing recording technologies, supporting compliance, and maintaining high availability of voice recording systems.

Qualifications

• Proven experience with Verint WFO v15 in a contact centre environment.
• Strong understanding of voice recording infrastructure.
• Experience supporting trading floor environments is a strong advantage.

Responsibilities

• Manage and maintain all voice recording technologies.
• Lead a major Verint Evergreening Project, upgrading legacy servers.
• Provide Level 3 support for complex voice recording issues.

Skills

Verint WFO v15

Voice recording infrastructure

Telephony integration

Communication skills

Project management

Job description

VOICE RECORDING ENGINEER

SHEFFIELD OR BIRMINGHAM

3 DAYS ONSITE

INSIDE IR35

A leading organization is seeking a highly skilled Voice Recording Engineer to support and enhance its voice infrastructure across contact centres and trading environments. This role is critical to ensuring the reliability, compliance, and performance of voice recording systems.

Key Responsibilities:

• Manage and maintain all voice recording technologies, with a focus on Verint WFO v15.
• Oversee the recording and transcription of phone calls across various business units.
• Lead a major Verint Evergreening Project, upgrading legacy servers to the latest infrastructure.
• Execute server refreshes and ensure high availability of recording systems.
• Collaborate with stakeholders across compliance, operations, and IT to meet regulatory and business needs.
• Provide Level 3 support for complex voice recording and infrastructure issues.
• Maintain and monitor hardware, software, and network components supporting voice recording.

Skills & Experience:

• Proven experience with Verint WFO v15 in a contact centre environment.
• Strong understanding of voice recording infrastructure, including servers, storage, and telephony integration.
• Experience supporting trading floor environments is a strong advantage.
• Familiarity with compliance requirements (e.g., FCA, MiFID II) for voice recording in regulated industries.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent communication skills for stakeholder engagement and cross-functional collaboration.

Job Title: Voice Recording Engineer

Location: Birmingham, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

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