Voice Engineering Lead - McGregor Boyall

ZipRecruiter; Leeds; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading provider of Financial Solutions is seeking a Voice Engineering Lead to drive automation and develop enterprise-grade voice solutions. The ideal candidate will have extensive experience with telephony platforms and a strong background in automation and IaC. This position offers an opportunity to lead a talented team and influence strategic goals in a collaborative environment.

Qualifications

• Extensive experience with telephony platforms and voice solutions.
• Proven ability to lead engineering teams and manage risk.
• Strong background in automation and IaC.

Responsibilities

• Lead a team of Telephony Specialists, providing technical direction.
• Design and integrate enterprise-grade voice solutions.
• Drive automation across voice network processes.

Skills

Telephony platforms experience

Team leadership

Automation

Infrastructure as Code

Communication skills

Tools

Python

Jenkins

Ansible

Terraform

Docker

Job description

Overview

Voice Engineering Lead, Automation, Avaya, Genesys, Verint, RingCentral, IaC

A leading provider of Financial Solutions is seeking a Voice Engineering Lead who can drive this part of the IT infrastructure forward and work at scale, automating key processes and services.

Responsibilities

• You will lead a team of Telephony Specialists, providing technical direction, mentoring, and fostering a culture of continuous improvement.
• Design, develop, and integrate enterprise-grade voice solutions, ensuring they are scalable, resilient, and aligned with strategic goals.
• Drive automation and orchestration across voice network processes to improve efficiency, accuracy, and agility.
• Identify and implement opportunities to reduce operating and change costs, enhance delivery precision, and adopt innovative approaches to service and change management.
• Act as a technical authority, bringing confidence and clarity to complex voice solution decisions, ensuring alignment with industry best practices and Group technology policies.

Qualifications

• Extensive experience with telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral.
• Proven ability to lead engineering teams, manage risk, and balance service protection with transformation.
• Strong background in automation and Infrastructure as Code (IaC), with proficiency in tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.
• Excellent communication and collaboration skills, with the ability to influence and engage across technical and business stakeholders.
• Experience in roadmap creation, managing technical debt, maintaining production health, and developing team capabilities aligned to future architecture.
• A proactive mindset for unblocking technical challenges, exploring new patterns, and proving solutions ready for enterprise adoption.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.