Voice Design Engineer — Telephony & CX Architect

HSBC; Sheffield; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Development opportunities

Competitive pay & benefits

Private healthcare

Enhanced maternity/adoption pay

Contributory pension

Job summary

HSBC is seeking an experienced Voice Design Engineer to help modernise our end-to-end telephony estate and deliver a world-class colleague experience. You will collaborate across platforms to define designs, evaluate vendor options, and translate business requirements into scalable solutions that support our customer-centric agenda.

You will work with cross-functional teams to refine architecture, manage non-functional requirements, and ensure cost-effective delivery within an agile context.

Qualifications

• Extensive experience with Genesys CX solutions.
• Cloud services, API integration, and telecoms expertise.
• Strong influencing and cross-functional collaboration abilities.
• Proven delivery track record and analytical problem-solving.

Responsibilities

• Support selection of technology products by evaluating vendor options and risks.
• Define end-to-end product and feature designs aligned with strategy and roadmap.
• Translate business requirements into effective solution designs meeting needs.
• Collaborate with stakeholders and architects to refine solution designs.
• Ensure cost-effective designs are maintained through agile development and backlogs.
• Proactively manage risks related to enterprise architecture impacts.

Skills

Genesys CX experience

Cloud services

API integration

Telecoms

Stakeholder management

Communication skills

Job description

HSBC is seeking an experienced Voice Design Engineer to help modernise our end-to-end telephony estate and deliver a world-class colleague experience. You will collaborate across platforms to define designs, evaluate vendor options, and translate business requirements into scalable solutions that support our customer-centric agenda.

You will work with cross-functional teams to refine architecture, manage non-functional requirements, and ensure cost-effective delivery within an agile context.