Voice and Video Systems Engineer II

Tesco Technology; Welwyn Garden City; On-site; GBP 50,000 - 60,000; Full time

Job summary

Tesco Technology is seeking a Voice and Video Systems Engineer II to join the Workplace Engineering team. This role involves delivering engineering projects related to voice and video technologies, ensuring smooth service transitions, and managing third-party partnerships. Ideal candidates will have technical expertise in various telephony technologies and be adept at risk management.

Benefits

Annual bonus scheme up to 20% of base salary

25 days holiday plus personal day

Private medical insurance

Maternity and paternity leave

24/7 virtual GP service

Qualifications

• Thorough understanding of voice and video technology fundamentals.
• Experience in project delivery for voice and video engineering.
• Ability to collaborate with third-party partners.

Responsibilities

• Deliver voice and video engineering projects to upgrade or replace technologies.
• Manage transitions of new services into operational status per defined standards.
• Identify and mitigate operational risks for voice and video services.

Skills

AudioCodes SBC/IP telephony

Microsoft Teams Phone and Teams Room systems

Cisco IP telephony

Video event broadcasting technology

Networking

Job description

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The Voice and Video Systems Engineer role sits in the Voice
and Video engineering team as part of the wider Workplace Engineering team.The successful candidate will play a key role
in delivering voice and video engineering projects focusing on the design,
implementation and service transition of voice and video technologies at Tesco.

About the role

The Voice and Video Systems Engineer role sits in the Voice
and Video engineering team as part of the wider Workplace Engineering team.The successful candidate will play a key role
in delivering voice and video engineering projects focusing on the design,
implementation and service transition of voice and video technologies at Tesco.

You will be responsible for

• Successful delivery of voice and video
  engineering projects to either upgrade, replace or decommission technologies.
• Ensure new or changing services are transitioned
  successfully into operational service based on agreed and defined processes and
  standards.
• Work with and manage various third-party
  partners to deliver Tesco’s voice and video services globally.
• Support contract renegotiations where we choose
  to renew a service or assist in proposing new technologies that ensure Tesco’s
  voice and video infrastructure continues to meet the needs of colleagues.
• Identify and eliminate operational risks
  ensuring our colleagues enjoy the best possible voice and video service, with
  minimal downtime.
• Communicating with stakeholders and management
  to advise of any problems, challenges and blockers in projects to avoid delays
  to deliver.
• Staying up to date with industry trends and
  developments to help shape future development of the voice and video platform.

If you’re ready to work in a
dynamic environment alongside talented people who take pride in delivering
great results, apply today

You will need

Technical Skills/Knowledge:

• Thorough understanding of and experience working
  with the following technologies:
  • AudioCodes
    SBC/IP telephony
  • Microsoft
    Teams Phone and Teams Room systems
  • Cisco
    IP telephony, telepresence and cloud contact centre
  • Video
    event broadcasting technology and content distribution networks
  • Knowledge
    and experience of working with Microsoft Azure would be an advantage
• A good understanding of voice and data
  networking with experience in the following areas:
  • Routing
    and switching
  • Firewalls
  • DHCP/DNS
    concepts
  • SIP
  • ISDN
  • Mobile
    technologies (4G, 3G, 2G networks).
• Experience operating in a multi-platform
  technology organisation and deploying solutions that adhere to complex network
  and infosec requirements.
• Must be able to explain the work
  and impact to a wide range of stakeholders within infrastructure and the wider
  Tesco business.
  
  

Whats in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Hereto find out more!

• Annual bonus scheme of up to 20% of base salary


• Holiday starting at 25 days plus a personal day (plus Bank holidays)


• Private medical insurance


• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave


• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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