Voice and Unified Communications Engineer

EAST LONDON NHS FOUNDATION TRUST; Greater London; On-site; GBP 55,000 - 70,000; Full time

Job summary

East London NHS Foundation Trust seeks an experienced Voice and Unified Communications Projects Engineer (MS Teams Administrator) to support telephony and UC transformation programmes across ELFT. This on-site role requires a hands-on project engineer with strong Teams Voice administration and end-to-end UC migration experience.

The position covers East London, Luton, and Bedfordshire, with frequent travel between sites; own transport is essential.

Qualifications

• Strong experience in Microsoft Teams Voice administration and UC migrations.
• Hands-on project engineer role, not a service desk.
• London-based or within commutable distance; willing to travel between sites.

Responsibilities

• Deliver hands-on project work for migrating legacy telephony to Teams Voice.
• Configure, deploy, and support Teams endpoints.
• Carry out site readiness assessments with operational teams.
• Plan and execute cutovers with the Voice & UC Programme.
• Engage with clinical teams, site leads, Estates and Digital stakeholders.
• MS Teams configuration: Auto Attendants, Call Queues, Resource Accounts.
• Dial Plans, Calling Policies, Voice Routing.
• Endpoint profile configuration.
• Provide on-site troubleshooting, user training and go-live support.
• Maintain documentation and change control.
• Represent Digital Voice & UC as SME on-site.

Skills

Teams Voice administration

UC migrations

Project engineer

Job description

Responsibilities

• Deliver hands-on project work for the migration of legacy telephony services toMicrosoft Teams Voice.
• Configure, deploy, and supportTeams endpoints(handsets, headsets, common-area devices).
• Carry out site-based readiness assessments (network, Wi-Fi, switching, cabling, device checks) alongside operational teams (Networks, Server, Voice & Uc, etc).
• Work closely with the Voice & UC Programme team (PM's, BA's, etc) to plan, prepare and execute cutovers.
• Engage directly with clinical teams, site leads, Estates and Digital stakeholders.
• Perform MS Teams configuration including:
  • Auto Attendants, Call Queues, Resource Accounts
  • Dial Plans, Calling Policies, Voice Routing
  • Endpoint profile configuration
• Support numberPORTsand coordination with third-party telcos.
• Provide on-site troubleshooting, user training and go-live support.
• Maintain accurate documentation (workbooks, site inventories, cutover plans).
• Ensure all deployments follow Trust governance, downtime authority, and change freeze processes.
• Represent Digital Voice & UC as a subject matter expert on-site.

Role Overview

We are seeking an experiencedVoice and Unified Communications Projects Engineer (MS Teams Administrator)to support the delivery of major telephony and unified communications transformation programmes across ELFT. This role requires ahands-on project engineer, not a service desk or purely operational support background.

The successful candidate must have strong experience inMicrosoft Teams Voice administrationandend-to-end UC migrations, particularly transitioning services from legacy voice platforms (PSTN, Avaya, etc.) toMS Teams. This is anon-site roleacrossEast London, Luton, and Bedfordshire, with frequent travel between sites --own transport is essential. The candidate must beLondon-based or within short commutable distance. The environment is fast-paced and requires someone who is organised, proactive, technically confident, and able to communicate effectively with clinical and operational leaders.

Mission & Values

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.