VodafoneThree - UC & Network Specialist

Vodafone Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Vodafone Group is seeking a UC & Network Specialist to enhance network infrastructure and support unified communications services. This role involves provisioning UC endpoints, maintaining documentation, and collaborating with teams to resolve complex issues. The ideal candidate will have experience in network solutions, technical documentation, and a Cisco CCNA level qualification.

Benefits

Up to 28 days holiday entitlement

Employee discounts

Pension plan

Share schemes

Learning and development tools

Qualifications

• Experience in delivery of network solutions supporting voice/video.
• Experience writing technical documentation such as LWI’s.
• Knowledge of network concepts affecting call quality and VoIP performance.

Responsibilities

• Provisioning UC endpoints and network infrastructure.
• Maintain Local Work Instruction documentation.
• Collaborate with teams to resolve complex network issues.

Skills

Troubleshooting

Network Solutions

Documentation

VoIP Performance

Security Framework

Education

Cisco CCNA Level

Job description

Location: London (customer site)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full Time (Mon-Fri 37.5 hours per week)

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced (VBSE) for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.

What you’ll do

The UC & Network Specialist role is crucial for deploying, maintaining and enhancing network infrastructure on customer critical unified communications (UC) platforms. This role involves provisioning and supporting UC services across the customer estate as well as driving continuous improvement of processes.

• Provisioning a range of UC endpoints and associated network infrastructure at scale, providing remote support to field teams
• Produce and maintain Local Work Instruction (LWI) documentation and participate in continuous improvement efforts
• Driving automation for provisioning tasks on network and UC platforms
• Maintain up-to-date records of provisioning activities, configurations, and customer setups
• Collaborate with Service Desk, support teams and Vendors to resolve complex issues on Network and UC platforms

Who you are

• Experience in delivery of network solutions supporting voice/video
• Experience writing technical documentation such as LWI’s.
• Demonstrable troubleshooting skills and approach to fault resolution
• Knowledge of network concepts that affect call quality, VoIP performance and Security (TCP, UDP, SIP, RTP ,QoS, 802.1x)
• Experience working within a strict security framework.
• Can demonstrate working experience at a Cisco CCNA level in either Enterprise or Collaboration tracks
• Successful candidates must be able to obtain and maintain a minimum of DV level security clearance

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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