VodafoneThree - Specialist Engineer - NOC

Vodafone Limited; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

Vodafone Limited is seeking a Specialist Engineer for the Network Operations Centre in Birmingham. The role is a permanent, full-time position with a 37.5-hour week and an on-call rotation, requiring shift work against a range of technologies.

The engineer will monitor networks, perform initial diagnostics, and resolve faults while maintaining accurate ticket records. Strong collaboration with vendors and clear communication with technical and non-technical stakeholders is essential.

Qualifications

• Significant experience in telecommunications, including network management in an operation's centre environment.
• Ability to work across SDH, PDH and optical technologies (Ericsson, Nortel, Ciena).
• Proven track record in network management and troubleshooting including incident reports.
• Experience with multiple third-party network providers and equipment vendors.
• Strong communication with technical and non-technical stakeholders.
• SC clearance or ability to meet criteria.

Responsibilities

• Monitor networks and provide initial fault diagnosis and resolution in a live NOC environment.
• Acknowledge, check, and respond to customer fault reports with timely ticket updates.
• Escalate to defined time-scales and liaise with customers and third parties as needed.
• Test and liaise with customers and internal/external agencies to support SLA targets.
• Support team members and contribute to continuous improvement of processes.

Skills

Telecoms experience

Network management

SDH/PDH/Optical

SC clearance

Vendor coordination

Tools

Ericsson equipment

Nortel equipment

Ciena equipment

Job description

VodafoneThree - Specialist Engineer - NOC

Vodafone View all jobs

• Birmingham
• Permanent
• Full-time

6 hours ago

Working hours:

Full time 37.5 hours per week - Monday to Friday + On-Call - 1 in 4 Rota

Working in the Technology Operations Networks Operations Centre on a range of technologies (including SDH, PDH, Ethernet, Optical, MSPP, CNMS, Call Manager, Cisco TAC, Prime etc); the role will specialise in SDH and PDH but will be expected to work across all technologies. The individual will work as a shift engineer, providing network monitoring, initial fault diagnosis and resolution. In depth diagnostics and intermittent fault resolution may also be necessary as part of the role (as required). Professionally represent Real Time Operations in all day to day operations. Proactively monitor customer networks to identify fault occurrences. Acknowledge, check, and respond to customer fault reports. Perform timely and accurate basic initial diagnostics, ensuring fault clearance wherever possible. Ensure accurate ticket detail entry and updates for all fault reports. Ensure relevant and accurate information available to assist in fault diagnosis and clear. Monitor fault tickets, prioritise, and track progress as appropriate. Ensure technical and managerial escalation completed to defined time-scales. Test and liaise with customers and other internal or external agencies and third parties. Ensure overall adherence to quality procedures and working processes. Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success. Provide input to customer and management reports. Identify and agree cover wherever possible for planned absences. Proactively identify self-development needs. Actively support team members in day to day operations.

Qualifications and Experience:

• Significant experience in telecommunications, including network management experience within an operation's centre environment.
• Ability of working and understanding across SDH, PDH and optical technologies, (Ericsson, Nortel, Ciena).
• Proven track record in network management & troubleshooting including ability to produce Network incidents reports in relation to Network events.
• Experienced at working with multiple third-party network providers and equipment vendors.
• Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities).
• Minimum SC clearance or able to meet SC criteria.