VodafoneThree - SME & Indirect CVM Manager

Vodafone Limited; London Borough of Hackney; Ibrido; GBP 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses

Hybrid work

Up to 28 days off + bank holidays

Learning tools

Parental leave policies

Pension plan

Descrizione del lavoro

Vodafone Limited in London is seeking an SME & Indirect CVM Manager to design and deliver targeted campaigns across email, SMS, MMS and app push notifications, using customer insight to drive engagement and commercial growth.

You'll collaborate with Commercial, Product and Enablement teams, own CVM plans, ensure timely communications, measure performance and optimise ROI while complying with brand, governance and GDPR standards.

Competenze

• Experience in designing and delivering customer value management (CVM) plans.
• Strong understanding of data governance, GDPR and regulatory requirements.
• Proven ability to drive ROI through targeted campaigns across multiple channels.

Mansioni

• Own and deliver CVM plans that drive engagement and commercial performance.
• Ensure all customer communications are relevant, timely and compliant with brand and legal requirements.
• Deliver against business and growth targets, identifying and closing performance gaps.
• Collaborate with internal teams and agencies to develop briefs and manage delivery.
• Track and measure campaign performance to improve engagement, brand performance and outcomes.
• Demonstrate strong commercial acumen and data-driven decision making.
• Able to work with marketing technology and CRM implementations.

Conoscenze

Customer marketing

CRM

Data governance

GDPR

Strumenti

Marketing automation

CRM platforms

Descrizione del lavoro

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team., As an SME & Indirect CVM Manager you will be responsible for creating and delivering targeted marketing campaigns that drive customer engagement, satisfaction and commercial growth across Vodafone Business. Working across channels including email, SMS, MMS and app push notifications, you'll use customer insight to develop effective communications and manage a key stage of the customer lifecycle. Working closely with Commercial, Product and Business Enablement teams, you'll help shape campaign strategy, influence business decisions and deliver measurable results against key KPIs.

• You will own and deliver customer value management (CVM) plans that drive engagement and commercial performance.
• You will ensure all customer communications and activities are relevant, timely and effective, continuously identifying and improving anything that falls short of delivering a best-in-class customer experience
• You will deliver against agreed business and growth targets, taking proactive action to identify and close any performance or demand gaps to keep plans on track.
• You will work with internal teams and agencies to develop campaign briefs, manage delivery, provide clear feedback on creative content, and identify new opportunities to improve customer engagement and campaign performance.
• You will ensure all customer communications align with our brand, tone of voice and legal requirements.
• You will track and measure the performance of marketing campaigns, using insights and results to improve customer engagement, brand performance and commercial outcomes. You will have customer marketing experience, with demonstrable ROI growth
• You will have strong commercial acumen
• You will have good knowledge of data management, GDPR etc to enable appropriate governance
• You will have good experience with marketing technology and implementation of CRM capability. We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

What you'll do

• We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
• You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
• We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree #LI-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.