VodafoneThree - Senior Counsel – Customer Regulatory Implementation and Delivery

VodafoneThree; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Benefits offered by this job

Bonuses

Up to 28 days off

Pension plan

Job summary

VodafoneThree is looking for a Senior Counsel – Customer Regulatory Implementation and Delivery based in London (Hybrid). The successful candidate will provide expert legal and regulatory advice, ensuring compliance across consumer and enterprise operations.

This role involves collaborating with various teams to design compliant customer journeys, manage regulatory risks, and offer specialist counsel on consumer law. Benefits include competitive pay, bonuses, and up to 28 days off.

Qualifications

• Significant experience in advising on UK consumer protection law and regulatory frameworks.
• Deep understanding of telecoms products and compliance requirements.
• Proven ability to embed regulatory obligations into commercial processes.

Responsibilities

• Provide legal and regulatory advice across various business areas.
• Support design of compliant customer journeys and propositions.
• Engage stakeholders to implement compliance solutions.

Skills

UK consumer protection law

Regulatory compliance

Telecoms product knowledge

Legal advice

Stakeholder engagement

Education

Senior qualified lawyer

Job description

Job Description

Position: Senior Counsel – Customer Regulatory Implementation and Delivery

Location: London (Hybrid)

Working Hours: Full time 37.5 hours per week – Mon to Fri

What you’ll do

This role involves providing high-quality, expert, practical legal and regulatory advice across VodafoneThree's consumer and enterprise business, enabling regulatory compliant customer propositions and communications. The role supports the design and delivery of compliant customer journeys and contributes to embedding regulatory governance in commercial decision making. The Senior Counsel acts as a trusted advisor to commercial, product and marketing teams, translating complex regulatory obligations into clear and actionable guidance. You will business partner and act as a key regulatory advisor on consumer-facing proposition design, terms and conditions and communications.

• Regulatory implementation: Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles. Ensure that approach aligns to strategic goals.
• Advisory & Documentation: draft, review and approve customer-facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation.
• Commercial Governance: Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.
• Integration Compliance: Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.
• Stakeholder Engagement: Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.
• Regulatory Enforcement support: Assist in management regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required.
• Continuous Improvement: Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business.

Qualifications

• Senior qualified lawyer or highly experienced senior regulatory advisor with significant experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.
• Deep understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.
• Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale. Skilled in balancing compliance requirements with commercial and operational realities.
• Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution.
• Proven ability to lead complex legal/regulatory workstreams related to product integration, proposition development and go-to-market delivery and a track record of successfully designing and implementing compliant product journeys and governance frameworks.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and parental leave policies.

Additional Information

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. We identify reasonable adjustments to help you feel comfortable during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact the recruiter directly.