VodafoneThree - Retail Tech Advisor - 40 hours/week - London Liverpool St.

Vodafone Group; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in London is seeking a Retail Associate to provide high-quality customer service and technical support. You will assist customers with their devices, troubleshoot issues, and train the store team. Ideal candidates will possess strong communication skills and technical knowledge. The role offers competitive pay and a range of benefits, including up to 28 days off and opportunities for personal development.

Benefits

Competitive salary

Bonuses

Up to 28 days off

Paid time for charity work

Learning tools

Parental leave policies

Qualifications

• Ability to gauge customer’s technical understanding and communicate accordingly.
• Manage service requests and schedule technical appointments.
• Troubleshoot device issues, identify trends in failures.

Responsibilities

• Support and educate customers on using devices.
• Provide high quality service and accurate task completion.
• Train store team on devices and technical issues.

Skills

Customer service

Technical troubleshooting

Communication

Team collaboration

Job description

Location: London Liverpool St. Store
Salary: £ 14.74 per hour and Vodafone benefits
Working Hours: 40 hours per week – to include weekends & Bank Holidays

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.

What you’ll do

To support and educate the customer around setting up/using their device and technical queries, diagnose and organise repair of faulty devices, identify cross / upsell opportunities using solution based selling and offering products and services that meet the customer’s needs. To educate the store team on technical matters and how to resolve.

• To provide a high quality service and complete tasks accurately
• Provide informal guidance when required to support new team members
• Mystery shopper feedback
• Line manager feedback/reviews
• Undertake regular learning and development and align with company and FCA requirements
• Adhere to company and regulatory policies and guideline at all times
• Partaking in Vodafone’s security vetting process whenever required

Who you are

• Ability to correctly guage the customer’s level of technical understanding and communicate the conversation accordingly
• Manage and track service requests and schedule technical appointments with customers
• Troubleshoot device software and hardware, identifying and escalating trends in device failures
• Train the store team on devices, internet, data & resolution of basic technical issues
• Support other store operations as required
• Ensure customer retention through follow up after technical issues
• Make suggestions to the Store Manager on how to improve customer experience
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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