VodafoneThree - Retail Sales Advisor - 32 hours/week - Cardiff

Vodafone Limited; Cardiff; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading telecommunications company in Cardiff is seeking enthusiastic retail team members who are passionate about delivering exceptional customer service and driving sales. This role involves creating strong relationships with customers, providing expert knowledge of products, and exceeding sales targets. The ideal candidate will be customer-focused, energetic, and able to work flexible hours, including weekends. Competitive pay and benefits are offered in a supportive environment.

Benefits

Competitive pay

Bonuses

Up to 28 days off plus bank holidays

Discounts and vouchers

Pension

Career development opportunities

Qualifications

• Enthusiastic and driven individual focused on customer satisfaction.
• Ability to work weekends and Bank Holidays.
• Strong understanding of Vodafone products and services.

Responsibilities

• Create rapport with customers and exceed sales targets.
• Provide expert knowledge on products and services.
• Deliver outstanding customer service and identify additional opportunities.

Skills

Customer service

Sales experience

Communication

Job description

Vodafone Three is looking for enthusiastic retail team members to provide exceptional customer service and drive sales in our stores. Join us to help build a connected future for everyone, with a focus on responsible growth and community impact.

What you'll do

• Create and maintain rapport with customers, understanding their needs and delivering a first-time right experience that exceeds sales targets.
• Provide expert knowledge of Vodafone products, services, and processes, ensuring customers are well-informed to make decisions.
• Deliver outstanding service, take ownership of customer needs, and identify opportunities for additional services.
• Meet and exceed individual sales targets while complying with company and regulatory policies.
• Participate in ongoing learning and development aligned with company standards.
• Undergo security vetting as required.

Who you are

• Level-headed, enthusiastic, energetic, and driven.
• Passionate about delivering exceptional customer service and owning the sales process.
• Able to work some weekends and weekdays, including Bank Holidays.

Working Hours

32 hours per week, including weekends and Bank Holidays.

Who We Are

We aim to build a reliable network that connects people and communities, helping close the digital divide and promote inclusivity. We value diversity and welcome everyone to bring their whole selves to work.

What We Offer

Competitive pay, bonuses, up to 28 days off plus bank holidays, benefits like discounts, vouchers, pension, and career development opportunities.

Need to Know

This role is regulated by the FCA, requiring background checks. We are committed to accessibility and encourage applicants with diverse needs to apply. We value authenticity and look forward to discovering the real you during the interview process.