VodafoneThree - Retail Sales Advisor - 16 hours/week - Cardiff

Vodafone Limited; Cardiff; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading telecommunications company is seeking retail team members in Cardiff. You will engage customers, provide expert knowledge of products, and deliver exceptional service. The ideal candidate is enthusiastic and driven, capable of meeting sales targets and willing to work flexible hours, including weekends and holidays. This role offers competitive compensation, bonuses, and career development opportunities.

Benefits

Competitive pay

Bonuses

Up to 28 days off plus bank holidays

Discounts and vouchers

Pension plans

Career development opportunities

Qualifications

• Enthusiastic and driven with a passion for customer service.
• Ability to meet and exceed sales targets.
• Willingness to work weekends and bank holidays.

Responsibilities

• Create rapport with customers and deliver exceptional service.
• Understand customer needs and provide tailored solutions.
• Meet sales targets and adhere to company policies.

Skills

Customer service skills

Sales techniques

Knowledge of Vodafone products

Job description

Vodafone Three is seeking retail team members to be the friendly face our customers see when they walk into our stores. Your role will involve connecting with customers, helping them maximize their technology use, and providing an outstanding, memorable experience.

What you'll do

1. Create and maintain rapport with customers, understand their needs, and deliver a first-time right customer experience while exceeding sales targets both individually and as a team.
2. Approach every customer interaction as an opportunity to increase revenue and enhance customer experience through solution-based selling and tailored product and service offerings.
3. Provide expert knowledge of Vodafone products, services, and processes, ensuring customers are well-informed to make decisions.
4. Deliver exceptional service and take personal ownership of customer needs.
5. Meet and exceed sales targets and comply with key metrics.
6. Engage in regular learning and development aligned with company and FCA requirements.
7. Adhere to company and regulatory policies and participate in Vodafone's security vetting process as required.

Who you are

• Level-headed with the ability to provide expert knowledge of Vodafone products, services, and processes.
• Enthusiastic, energetic, and driven.
• Passionate about delivering exceptional customer service and owning the sales process.
• Willing to work some weekends and weekdays, including bank holidays.

Working hours: 16 hours per week, including weekends and bank holidays.

Who we are

We're committed to building a reliable network across the UK, connecting people, places, and potential. Our goal is to close the digital divide, empower communities, and foster an inclusive workplace where everyone feels valued and safe to be themselves.

Why join us

We offer competitive pay, bonuses, up to 28 days off plus bank holidays, benefits like discounts, vouchers, pension plans, and career development opportunities. We are regulated by the FCA, and all offers are subject to background checks.

If you require reasonable adjustments or accessibility support during the recruitment process, please refer to our Careers website for guidance.

We value authenticity and encourage you to showcase your true personality, creativity, and abilities during the interview process.

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