VodafoneThree - Retail Sales Adviser - 24hrs - Birmingham High St

Vodafone; Birmingham; Presencial; GBP 17 000 - 22 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Bonus

Bank holidays

Pension plan

Discounts

Resumo da oferta

Vodafone Birmingham is seeking customer-focused staff to join the 3Store team on High Str. You will deliver outstanding service, drive sales and help customers choose products that fit their needs.

You’ll work 24 hours per week, including weekends and bank holidays, earning £13.72 per hour with bonuses and benefits. The role rewards product knowledge, integrity, and a customer-first approach.

Qualificações

• Provide excellent customer service and meet sales targets.
• Demonstrate product knowledge and explain features clearly.
• Maintain compliance and quality in all customer interactions.

Responsabilidades

• Create & maintain rapport with customers and meet needs while exceeding sales targets.
• Provide expert knowledge of Vodafone products, services, and processes.
• Deliver exceptional service and take ownership of customer issues.
• Meet and exceed individual sales targets and ensure compliance.
• Undertake regular learning and align with policies and guidelines.

Conhecimentos

Customer service

Sales skills

Communication

Descrição da oferta de emprego

Location: 3Store Birmingham (High Str)

Salary: £13.72 per hour plus bonus and benefits

Working hours: 24 hours per week to include Weekends & Bank Holidays

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

What you’ll do

Create & maintain rapport with the customer understand and meet their needs and deliver a brilliant customer experience that is right first time, while also exceeding sales targets both individually and as a team. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customers’ needs.

• Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
• Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
• To meet and exceed individual sales targets and ensure compliance against key metrics
• Undertake regular learning and development and align with company and FCA requirements
• Always adhere to company and regulatory policies and guideline
• Partaking in Vodafone’s security vetting process whenever required

Who you are

• We are looking for people who are level-headed, have a mature mind-set.
• Enthusiastic, energetic and driven.
• It can be a demanding role and you’ll need to be able to commit to some weekend work as well as weekdays,
• For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.