Three - Retail Customer Advisor (Bangor) - 20 hours

Vodafone; Bangor; Sur place; GBP 16 000 - 22 000; Temps partiel

Avantages offerts par ce poste

Bonus scheme

Pension plan

Learning tools

Parental leave

Résumé du poste

Vodafone Group Plc in Bangor is seeking a friendly Retail Customer Advisor to greet shoppers, understand their needs, and guide them to the right mobile plans and devices. You’ll join a team focused on service excellence and achieving store targets.

This part-time role offers £13.72 per hour plus a monthly on-target bonus of 15%, paid based on store performance. You’ll work 20 hours across four days, including weekends on rotation, with on-going training and opportunities for progression.

Qualifications

• Customer service experience and a focus on delivering excellent customer interactions.
• Ability to meet sales targets while maintaining high service standards.
• Team collaboration to achieve store KPIs.
• Problem solving for customer enquiries and requests.

Responsabilités

• Engage customers to understand needs and preferences.
• Deliver service excellence by promoting products and services.
• Drive store performance by meeting personal and team KPIs.
• Provide personalised solutions to general mobile or network queries.

Connaissances

Customer service

Sales skills

Teamwork

Problem solving

Description du poste

Location: Bangor Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working hours: Part time 20 hours across 4 days per week, including weekends on a rotation basis

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree Join us

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

What you’ll do

As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across the business while hitting sales targets together as a team.

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Who you are

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

• great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
• discounts, vouchers, a pension plan and loads more.
• amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you. VodafoneThree LI-Onsite