VodafoneThree - Retail Sales Adviser 20hours/week

Vodafone Group; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading telecommunications company in Bristol is seeking a Customer Service Representative to provide exceptional service and engage with customers. The ideal candidate will have a strong knowledge of products, be enthusiastic, and take personal ownership of customer interactions. The role offers a competitive salary of £12.85 per hour and the opportunity to contribute actively to exceptional customer experiences. A supportive environment is promoted that emphasizes inclusion and personal growth.

Benefits

Bonuses

Up to 28 days off plus bank holidays

Paid time for charity work

Discounts and vouchers

Pension plan

Learning tools

Qualifications

• Ability to provide expert knowledge about Vodafone products and services.
• Enthusiasm for delivering exceptional customer service.
• Ownership of the end-to-end sales process.

Responsibilities

• Deliver outstanding service while meeting customer needs.
• Provide clear and relevant information to customers.
• Work towards exceeding sales targets while staying compliant.

Skills

Expert knowledge of products

Enthusiastic and driven

Customer service orientation

Job description

Location: Bristol Cribbs
Salary: £12.85 per hour
Working Hours: 20 hours per week

Who We Are

We’re here to build a network the UK can count on – one that connects people, places, and potential. Because no matter where you live, what your background is, or how you get online, we think everyone deserves the same chance to stay connected. With VodafoneThree, that future’s being built today. We’re creating more than the UK’s best network, helping close the digital divide, empowering communities, and driving meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares about each other, our customers, and the future we’re building. From day one, you’ll be welcomed, valued, and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change – building responsibly, investing sustainably, and creating lasting opportunities. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges with real impact across every corner of the country. Wherever you join us, whatever your role, you’ll help build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What you’ll do

You will connect with customers in a genuine way, understanding their needs and making every interaction a positive experience. Focus on getting things right the first time while aiming to exceed your sales goals, both individually and as part of the team. See every conversation as a chance to boost customer satisfaction and add value by offering smart, tailored solutions that truly fit what they’re looking for.

• Deliver outstanding service and take personal responsibility for meeting each customer’s needs.
• Make it easy for customers by giving clear, accurate, and relevant information so they can feel confident in their decisions.
• Meet and work towards exceeding your sales targets while staying compliant with key metrics.
• Do the right thing by following all company and regulatory policies and guidelines in line with FCA (Financial Conduct Authority).
• Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us.

Who you are

• We are looking for people who are level‑headed and can provide customers with expert knowledge of Vodafone products, services, and processes.
• You are enthusiastic, energetic, and driven.
• You are excited about delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs.
• You are able to own the end‑to‑end sales process, with the ability to identify the right opportunities for additional services.
• For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan, and many more. We help with your career through our learning tools and top‑notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website. Guidance is available at https://careers.vodafone.com/uk/applying-to-us/.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree #LI-Onsite