VodafoneThree - Release Manager

Vodafone Group; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks an operational role in Release Management focusing on quality assurance within customer solutions. Candidates will work alongside project teams, managing patch schedules, and ensuring no faults occur from changes. Ideal for individuals with strong communication skills and ITIL qualifications, this position offers the opportunity to impact the UK’s connectivity landscape.

Benefits

Up to 28 days off plus bank holidays

Paid time for charity work

Discounts and vouchers

Personalized benefits for family

Career development tools

Qualifications

• Strong customer and stakeholder management skills.
• Knowledge of ITIL best practices.
• Previous change or release management process operation.

Responsibilities

• Take ownership of Network Ops Lifecycle Management process.
• Coordinate engineering resources for patches.
• Ensure alignment with operational support processes.

Skills

Customer management

Stakeholder management

Analytical skills

Problem solving

Documentation skills

Education

ITIL V3/V4 qualification

Background in IT Services or Telecoms

Job description

Location: Hybrid Working (located at either Newbury, Manchester or Leeds Office)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday.

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll do

This is an operational role, focusing on the Release Management function. Following common ITIL policies and procedures in support of release and change. You will ensure management of customer solutions aligns with operational support processes where possible. As well as adhering to agreed QA standards and Accreditation requirements. You will drive quality assurance across the service lifecycle, ensuring no major self-inflicted faults or outages from change and provide ownership of this function for the customer.

You will:

• Take ownership of Network Ops Lifecycle Management process
• Co-ordinate engineering resource for applicable patches (testing, second line assessment)
• Liaise with internal operations and project teams as well as the customer to manage patching schedule
• Update patch records
• Carry out customer reporting (includes calls and meetings)
• Take ownership and management of release processes and templates
• Get involved in some out of hours working for co-ordinating releases on complex applications

Who you are

You will have:

• Strong customer and stakeholder management skills
• Knowledge and experience of ITIL best practices
• An ability to produce quality documentation
• Previous change or release management process operation and ownership
• Analytical and problem solving skills
• ITIL V3/V4 qualification in Release Management preferable or other ITIL qualification
• A background in IT Services and (or) Telecoms Sector.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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