VodafoneThree - Propositions Lead

VodafoneThree; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Vodafone benefits

Job summary

VodafoneThree in London offers a hybrid, full-time role focused on developing and delivering customer-centric propositions within a dynamic telco environment. You will translate strategy into actionable roadmaps, collaborate with GTM, finance, legal, and tech teams, and drive market-ready propositions with strong business cases.

You will own stakeholder communications, monitor performance, and optimize propositions post-launch, while maintaining a high standard of customer experience across

Qualifications

• Experience in proposition development, ideally within Telco
• Customer-centric mindset with a passion for innovation
• Experience working cross-functionally with GTM, finance, legal, and technology teams
• Excellent stakeholder management and communication skills with ability to influence up to CLT
• Strong analytical skills and commercial acumen with ability to generate ambitious business cases

Responsibilities

• Translate an agreed proposition strategy into actionable plans grounded in customer, market and commercial insight.
• Support the definition of proposition requirements from customer insights and market surveillance.
• Lead design of propositions ensuring strategic, commercial and customer experience ambitions are translated to delivery.
• Support go-to-market plans and coordinate cross-functional activity across channels.
• Maintain strong customer experience, manage business cases, track performance and adjust based on data.
• Monitor market shifts and optimise propositions in-life.
• Clearly communicate updates and requirements across the business to ensure alignment

Skills

Customer-centric mindset

Cross-functional collaboration

Stakeholder management

Analytical skills

Job description

Location: London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What You’ll Do

• Proposition Roadmap: Translate an agreed proposition strategy and multi year roadmap into actionable plans grounded in customer, market and commercial insight.
• Proposition Definition: Support the definition of proposition through collation of customer insights, target audience identification and market surveillance into clear, detailed and executable proposition requirements.
• Lead design of propositions: ensuring strategic, commercial and customer experience ambitions are translated through delivery to market.
• Go to Market Execution: Support the creation of launch plans and work with cross functional teams to execute activity consistently across all channels.
• Customer Experience & Commercial Ownership: Maintain a strong customer experience, manage business cases, track performance, and make data driven adjustments to improve outcomes.
• In Life Management: Monitor market shifts and operational performance, resolving issues and optimising propositions in-life.
• Stakeholder Engagement: Clearly communicate updates and requirements across the business to ensure alignment

Who You Are

• Some experience in proposition development, ideally within Telco sector
• Customer-centric mindset with a passion for innovation and continuous improvement.
• Experience working cross-functionally with GTM, finance, legal, and technology teams.
• Excellent stakeholder management and communication skills, with the ability to influence up to CLT level
• Strong analytical skills and commercial acumen with the ability to generate ambitious business cases

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer