VodafoneThree - Onsite Advisor

VodafoneThree; Leicester; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Bonus

Vodafone benefits

Pension plan

Bank holidays

Job summary

VodafoneThree in Coalville, Leicestershire, is seeking an On-site Adviser to manage day-to-day activity for one of our prestigious Corporate Customers. You’ll ensure loyalty through quality service, speed and innovation, working on-site within the customer’s offices.

The role is full-time (37.5 hours per week, Monday to Friday) with a focus on account administration, reporting, and frontline support for device and tariff information.

Qualifications

• Experience in telecoms customer service or B2B account support.
• Proven ability to build relationships with stakeholders.

Responsibilities

• Manage day-to-day operations for a corporate customer on-site.
• Provide expert advice on device and tariff information.
• Produce regular reporting packs and support billing queries.

Skills

Customer service

Account management

Telco experience

Communication skills

Tools

CRM systems

MS Office

Job description

Location: Coalville, Leicestershire

Salary: £ 28,578 plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What You’ll Do

To manage the day to day running of one of VCL’s prestigious Corporate Customers. To ensure customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy.

• Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner
• The supplying and QA of MI and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis
• First point of contact and responsible for maintaining relationships with customer, end users and accounts team
• Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving
• Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing
• Provide end user assistance for users porting and migrating onto the Vodafone Network
• Support with training of all cover advisors to ensure we maintain a seamless level of service
• Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site

Who You Are

• Ability to build relationships with internal and external stakeholders
• Previous Telco Business Customer Service Experience
• Ability to manage own time to deliver great service at all times.
• Excellent keyboard skills and systems knowledge
• Interest / understanding of Mobile devices including features / benefits

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree