VodafoneThree - Lead Sales Support Manager

Vodafone; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

Vodafone is seeking a Lead Sales Support Manager to lead a hybrid team in enhancing sales productivity and ensuring seamless customer experiences. The role focuses on developing sales support processes, managing stakeholder relationships, and driving organizational efficiency. Ideal candidates will have significant line management experience and be skilled in Salesforce CRM.

Benefits

Up to 28 days off plus bank holidays

Paid time for charity work

Discounts and vouchers

Pension plan

Career learning tools

Qualifications

• Prior Line Manager experience managing teams offshore.
• Excellent relationship and stakeholder management skills.
• Strong analytical skills, with working experience of Excel.

Responsibilities

• Lead a hybrid onshore/offshore team for sales admin support.
• Ensure team meets SLAs to enhance sales productivity.
• Drive organizational alignment to optimize business processes.

Skills

Salesforce CRM

Relationship management

Analytical skills

Strong communication

Education

Experience in line management

Job description

Vodafone Manchester, England, United Kingdom

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Vodafone Manchester, England, United Kingdom

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Salary:

Location: Any UK Hub

Salary:

Working Hours: Full time 37.5 hours per week – Monday to Friday

Duration: 12 Month FTC - Secondment

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What You’ll Do

As the Sales Support Manager will lead a hybrid onshore/offshore team to support end users by leading the way in adoption of sales admin support and processes. You will be responsible for the team achieving and maintaining SLA on all activities to enable increased sales productivity & performance and to ensure customer experience is not impacted.

• Be accountable for the ongoing development and performance of the UK’s Sales Support teams including strategy, resourcing, coverage, technology and driving organisational alignment to remove sales admin and optimise business processes through automation
• Have close collaboration with various senior stakeholders within Sales, Legal, Group, Demand Generation etc
• Be accountable for delivery against KPIs based on established metrics
• Upholding overall sales and sales operations governance, policies, and standards
• Working with other Opco’s, Sales Engineering, Demand & Delivery teams to support UK Business requirements (Change Requests)
• Identifying trends from pain points raised into support queue and raising demand for improvement
• Providing and supporting the commercial platforms and tools for our sales and commercial teams
• Gate keeper of data hygiene, quality, consistency, and integrity
• Licence management & user access management
  
  
  

Who You Are

• Prior Line Manger experience is key, with the ability to manage shared service teams offshore
• Knowledge of Salesforce CRM
• Excellent relationship and stakeholder management skills
• Strong communication skills including experience of supporting and presenting to Senior Leadership
• Strong analytical skills, with working experience of Excel
• A detailed understanding and demonstrable track record in enterprise (b-2-b) enablement and sales processes is desired. but not required
  
  
  

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#vodafoneuk #VodafoneThree

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services, IT Services and IT Consulting, and Telecommunications

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