VodafoneThree - Junior Implementation Specialist

Vodafone Group Plc; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus

Vodafone employee benefits

Hybrid work model

Pension plan

Job summary

Vodafone Group plc in London/Newbury hybrid is seeking a data tagging and analytics specialist to own tagging, tracking and data capture across assigned journeys and platform areas, ensuring accuracy and alignment with measurement requirements.

You’ll perform QA and validation on new features, maintain comprehensive documentation, and collaborate with product, UX, brand, engineering and CRO teams to embed measurement needs into delivery.

Qualifications

• Experience delivering tagging, tracking and data capture across digital journeys.
• Ability to perform QA and validation on new features and detect data defects.
• Document measurement requirements, tagging guidelines and event schemas.

Responsibilities

• Deliver tagging, tracking and data capture implementation across your assigned journeys/platform areas, ensuring accuracy and adherence to measurement requirements.
• Execute QA and validation activity on new features, releases, propositions and journey updates, flagging and resolving any data defects.
• Maintain detailed documentation for your area including measurement requirements, tagging guidelines, schemas, event tracking documentation and data dictionaries.
• Work with product, UX, brand, engineering and CRO teams to ensure measurement needs are understood and integrated into delivery plans.
• Conduct root cause analysis for data issues, identifying tagging gaps, incorrect triggers, or schema inconsistencies.
• Contribute to the development and rollout of new data capabilities such as server side tagging, event based tracking or advanced measurement techniques.
• Support the wider digital insights and analytics community by ensuring consistent, reliable data is available for dashboards, analysis, CRO testing and reporting.
• Monitor tracking integrity across your scope, proactively identifying anomalies or degradation in data quality.
• Drive standardisation by applying reusable tagging patterns, measurement frameworks and shared documentation approaches.
• Support the Lead in governance forums and readiness checkpoints by providing updates on tracking status, data readiness, risks and dependencies.

Skills

Tagging & tracking

Data quality & QA

Documentation

Cross-functional collaboration

Tools

Tag management system

Data dictionaries

QA tooling

Job description

Location: London OR Newbury + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

• Deliver tagging, tracking and data capture implementation across your assigned journeys/platform areas, ensuring accuracy and adherence to measurement requirements.
• Execute QA and validation activity on new features, releases, propositions and journey updates, flagging and resolving any data defects.
• Maintain detailed documentation for your area including measurement requirements, tagging guidelines, schemas, event tracking documentation and data dictionaries.
• Work with product, UX, brand, engineering and CRO teams to ensure measurement needs are understood and integrated into delivery plans.
• Conduct root cause analysis for data issues, identifying tagging gaps, incorrect triggers, or schema inconsistencies.
• Contribute to the development and rollout of new data capabilities such as server side tagging, event based tracking or advanced measurement techniques.
• Support the wider digital insights and analytics community by ensuring consistent, reliable data is available for dashboards, analysis, CRO testing and reporting.
• Monitor tracking integrity across your scope, proactively identifying anomalies or degradation in data quality.
• Drive standardisation by applying reusable tagging patterns, measurement frameworks and shared documentation approaches.
• Support the Lead in governance forums and readiness checkpoints by providing updates on tracking status, data readiness, risks and dependencies.

Who you are

• Own and lead priority initiatives to support planning, prioritisation and delivery of the Vodafone Mobile CX plan
• Define key CX drivers and underlying problems or opportunities to address (incl. deep dives/ root cause analysis)
• Develop insights to shape the programme, considering customer, regs, ops and commercial impacts
• Present insight & recommendations to L3 decision makers, influencing investment and prioritisation decisions
• Lead delivery of mobile CX workstreams end to end, aligning cross functional owners, managing dependencies, escalating blockers and tracking delivery through to measurable customer benefitsOwn programme updates for mobile CX governance, monitoring & reporting KPIs, ensuring clarity on overall plan status, risks, dependencies, preparing CR capex investment options and decisions required
• Drive prioritisation of defect fixes, CRs and remediation initiatives
• Participate in testing, debugging, and continuous delivery pipelines

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.