VodafoneThree - Engagement & Performance Specialist

Vodafone; Birmingham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a leading technology company as an Engagement & Performance Specialist in Birmingham. You'll manage incident processes, foster stakeholder relationships, and support bid management efforts. With a hybrid work model and a focus on team collaboration, you'll help drive meaningful progress and connect communities across the UK.

Benefits

Up to 28 days off plus bank holidays

Paid time for charity work

Personalized family benefits and discounts

Qualifications

• Ability to prioritize tasks in a fast-paced environment.
• Knowledge of operational procedures and SLAs.
• Experience in working independently and as part of a team.

Responsibilities

• Manage incident management ticketing queue.
• Coordinate with technical leads on working practices.
• Build relationships with key stakeholders.

Skills

Logical Thinking

Stakeholder Management

Technical Documentation

Education

Experience in Bid Management

Understanding of Networking Engineering Products

Knowledge of ITILv4

Tools

Microsoft 365

Microsoft Power Suite

Job description

VodafoneThree - Engagement & Performance Specialist

Vodafone Birmingham, England, United Kingdom

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VodafoneThree - Engagement & Performance Specialist

Vodafone Birmingham, England, United Kingdom

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Location: Birmingham Office + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

• Hybrid
  
  
  

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What You’ll Do

You will be:

• Coordinating, managing, updating, closing and reporting of the Incident Management ticketing queue, including management of 3rd party suppliers
• Ensuring all Incidents are managed in accordance to the COM, operational procedures and SLAs / OLAs
• Working closely with technical leads and engineering teams on working practices and engineer capabilities
• Building and maintaining trusted relationships with key stakeholders
• Supporting the production of customer reporting, present reports and chair customer meetings as required
• Be involved in the demand, capability and forecast of resources in the Sovereign NOC for MES
• Working with commercial and pre-sales teams to support new customer bids and to understand bid requirements and ensuring contractual obligations related to technical as and support are met
  
  
  

Who You Are

You will:

• Have an ability to work in a logical manner and prioritise key tasks for a fast paced, multi disciplined work function
• Have an ability to keep accurate information and records to allow easy cross referencing of tickets
• Provide administrative support for Engineering managers and Central Operations functions
• Have an ability to work both independently and as part of a team/wider function
• Have experience of Bid Management, Forecasting of resources, product management
• An understanding of networking engineering products, working practices and processes is desirable
  
  
  

Must have technical/professional qualifications:

• Proficient with Microsoft 365 Applications
• Knowledge and use of Microsoft Power suite is desirable
• Understanding of ITILv4 methodologies
• Understanding of Agile working practices
  
  
  

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#vodafoneuk #VodafoneThree

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services, IT Services and IT Consulting, and Telecommunications

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