VodafoneThree - Digital Insights Specialist

Vodafone; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Bonus

28 days + bank holidays

Volunteer time for charity

Job summary

Vodafone is seeking a Digital Insights Specialist to join the VodafoneThree team in London or Newbury. You will own performance analytics for a designated brand or journey and partner with Product, Trading and UX to shape data-driven decisions.

The role focuses on digital performance, insights across campaigns and product changes, and delivering self-serve dashboards to drive improvements across the consumer network.

Qualifications

• Experience in digital analytics and performance reporting within fast-paced digital consumer environments.
• Strong analytical skills and ability to translate data into actionable insights.
• Hands-on experience with analytics and insight tools (Adobe Analytics, GA, Contentsquare, Power BI).
• Ability to communicate complex data and insights clearly to a broad audience.

Responsibilities

• Take ownership of performance reporting and insight generation for a dedicated brand, product area or customer journey, developing a deep understanding of the factors driving digital performance.
• Analyse customer and commercial performance trends using a range of digital analytics and feedback platforms, translating data into meaningful, actionable insights.
• Partner closely with Product, Trading and Digital teams to understand business priorities, evaluate performance, and identify opportunities to improve customer and commercial outcomes.
• Proactively identify performance risks, emerging trends and customer behaviour changes, providing clear recommendations to support effective decision-making.
• Deliver in-depth analysis, insight packs and performance reviews that help shape strategic priorities and support wider business objectives.
• Create and enhance dashboards, reporting tools and analytical frameworks that enable self-service insight and drive greater efficiency across the organisation.
• Collaborate with UX, Brand, Proposition and Operational stakeholders to ensure insight-led recommendations influence roadmaps, optimisation activity and customer journey improvements.
• Champion data quality and measurement accuracy, helping to maintain robust tracking and reporting standards while identifying and resolving gaps in performance data.

Skills

Digital analytics

Performance reporting

CRO

Customer insight

Dashboarding

Tools

Adobe Analytics

Google Analytics

Contentsquare

Medallia

Power BI

Looker

Tableau

Job description

VodafoneThree - Digital Insights Specialist

Aggregate function: Consumer

Business Area: Local Consumer Business Unit

Posting Country: United Kingdom

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

• Location: London OR Newbury+ Hybrid
• Salary: Excellent basic salary plus bonus and Vodafone benefits
• Working hours: Full time 37.5 hours per week - Monday to Friday
• Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you'll do

We're creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers' experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we've known before is taking shape. We're not just building a company. We're going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

This role is a core member of the Digital Insights team, responsible for owning the performance analysis for a designated brand, product set, or customer journey. The Digital Insights Specialist provides the analytics that shape decisions across digital trading, product development, customer experience, and optimisation.

They work closely with Digital Insights Leads, Product Managers, Trading teams, UX, CRO, and wider digital stakeholders to ensure that performance patterns are understood, context is clear, and insights help prioritise the right improvements.

Key Responsibilities

• Take ownership of performance reporting and insight generation for a dedicated brand, product area or customer journey, developing a deep understanding of the factors driving digital performance.
• Analyse customer and commercial performance trends using a range of digital analytics and feedback platforms, translating data into meaningful, actionable insights.
• Partner closely with Product, Trading and Digital teams to understand business priorities, evaluate performance, and identify opportunities to improve customer and commercial outcomes.
• Proactively identify performance risks, emerging trends and customer behaviour changes, providing clear recommendations to support effective decision-making.
• Deliver in-depth analysis, insight packs and performance reviews that help shape strategic priorities and support wider business objectives.
• Create and enhance dashboards, reporting tools and analytical frameworks that enable self-service insight and drive greater efficiency across the organisation.
• Collaborate with UX, Brand, Proposition and Operational stakeholders to ensure insight-led recommendations influence roadmaps, optimisation activity and customer journey improvements.
• Champion data quality and measurement accuracy, helping to maintain robust tracking and reporting standards while identifying and resolving gaps in performance data.

Who you are

• Proven experience in digital analytics, performance reporting, CRO, or customer insight roles within fast-paced digital consumer environments such as telecommunications, retail, financial services, media, or ecommerce.
• Strong analytical skills with the ability to interrogate complex datasets, identify key trends and behaviours, and translate findings into meaningful business outcomes.
• Hands-on experience with leading analytics and insight tools such as Adobe Analytics, Google Analytics, Contentsquare, Medallia, Power BI, Looker or Tableau.
• Ability to communicate complex data and customer insights in a clear, concise and engaging way for a broad range of technical and non-technical stakeholders.
• Strong understanding of digital customer journeys, online performance metrics, conversion funnels and the factors that influence customer behaviour.
• Highly detail-oriented, with a commitment to data accuracy, quality and delivering reliable, evidence-based insights.
• Confident relationship-builder who can effectively collaborate with Product, Trading, UX, Engineering and wider business stakeholders.
• Naturally curious, proactive and commercially minded, with the ability to thrive in a fast-paced, insight-led environment where priorities can evolve quickly.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune your CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree
#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.