VodafoneThree - Climbing Engineer

VodafoneThree; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Bonuses

Up to 28 days off + bank holidays

Pension plan

Learning tools and development

Discounts and vouchers

Job summary

Vodafone is seeking a field-based Engineer covering the East of England and Essex, with a base around Cambridge, Stevenage, Chelmsford, Colchester or South Essex. The role involves installing, maintaining and supporting fixed and mobile networks across diverse environments, including rooftop sites, with a strong emphasis on safety and customer service.

You will work in a team that values practical telecoms expertise, fault diagnosis and the ability to work at height.

Qualifications

• Formal telecoms/electronic qualification or equivalent practical experience.
• Experience in telecoms service provision, fault diagnosis and resolution.
• Knowledge of Cisco, Juniper and ADVA equipment; DWDM, Ethernet, 3G/4G/5G, microwave radio and DC power systems.
• Experience with fibre and copper cabling including termination.
• Able to work collaboratively and independently in varying environments.
• Organised and adaptable with ability to prioritise and meet deadlines.
• Strong customer-facing and communication skills; valid UK driving licence.
• Able to obtain and maintain SC clearance and Advanced Climber/Tower Rescue certification.

Responsibilities

• Install, commission, maintain and repair Vodafone network infrastructure to quality and service standards.
• Support fixed and mobile technologies (3G/4G/5G, Ethernet, microwave, fibre, copper).
• Work safely at height and follow health and safety requirements.
• Diagnose faults and restore services while ensuring customer experience.
• Collaborate with Field Delivery teams, NOCs, projects and partners.
• Communicate clearly with customers and stakeholders throughout own work.
• Manage workload independently while staying connected to the team.
• Identify process improvements to boost operational efficiency.
• Travel and participate in 24/7 callout rota or shift patterns when required.

Skills

Telecoms service provision

Fault diagnosis & resolution

Safety compliance

Education

Telecoms/electronic qualification

Tools

Cisco equipment

Juniper equipment

ADVA equipment

DWDM

Ethernet

3G/4G/5G

Microwave radio

DC power systems

Job description

Location

This is a field-based role covering the East of England and Essex, ideally suited to candidates based around Cambridge, Stevenage, Chelmsford, Colchester or South Essex. We also welcome applications from those based around Ipswich, Peterborough, North East London and surrounding areas.

Salary

Excellent basic salary plus bonus and Vodafone benefits

Working hours

Full time 37.5 hours per week - Monday to Friday + On-Call

Security Clearance

This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Join our UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.

What You'll Do

You'll be an important part of Vodafone's Field Engineering team, helping to keep our customers confidently connected by installing, maintaining and supporting our fixed and mobile networks and business solutions. This will be a varied, hands-on role where you'll work across different environments, including Vodafone infrastructure and rooftop locations. You'll combine technical expertise with a strong focus on safety, quality and customer service while helping us continuously improve the way we work.

• You'll install, commission, maintain and repair Vodafone network infrastructure, products and services to agreed quality and service standards
• You'll support a wide range of fixed and mobile technologies, including 3G/4G/5G, transmission, Ethernet, microwave radio, fibre, copper cabling and power systems
• You'll work safely at height, including regular climbing and rooftop-based activities, while following Vodafone's health and safety requirements
• You'll diagnose and resolve faults, helping restore services efficiently while maintaining a high-quality customer experience
• You'll work closely with Field Delivery teams, Network Operations Centres, project teams, technical support teams, suppliers, partners and business customers
• You'll communicate clearly and professionally with both internal and external customers throughout your work
• You'll manage your own workload effectively, working independently when required while remaining connected with the wider team
• You'll identify opportunities to improve processes and ways of working, helping us deliver greater operational efficiency and better outcomes for customers
• You'll work flexibly to meet business requirements, including travel and participation in a 24/7 callout rota and/or shift pattern when required

Who You Are

• You'll have a formal telecoms/electronic qualification or equivalent practical experience gained within a relevant technical environment
• You'll bring experience in telecoms service provision, fault diagnosis and resolution
• You'll have knowledge of technologies such as Cisco, Juniper and ADVA equipment, DWDM, Ethernet, 3G/4G/5G, microwave radio and DC power systems
• You'll have experience working with fibre and copper cabling, including termination
• You'll be comfortable working both collaboratively as part of a team and safely and effectively on your own
• You'll be organised and adaptable, with the ability to prioritise your workload, learn new skills and remain focused when working to tight deadlines
• You'll bring strong customer-facing and communication skills alongside good IT literacy
• You'll hold a valid full UK/EU Category B driving licence
• You'll be able to achieve and maintain the required SC clearance status
• You'll be able to achieve and maintain Advanced Climber/Tower Rescue certification and successfully complete the required ongoing health assessments
• You'll be comfortable with the physical requirements of the role, including climbing, manual lifting, walking, using stairs and working indoors and outdoors for extended periods
• You may also bring an HND or degree in a relevant technical discipline, or equivalent industry experience
• Additional experience or accreditation in areas such as Cisco CCNA/CCNP, wireless network design and deployment, LAN/Wi-Fi, unified communications or Advanced Climber/Tower Rescue would be an advantage

Worried that you don't meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the "Financial Conduct Authority" and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.