VodafoneThree - Change Analyst

Vodafone Group; Chippenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Vodafone UK is seeking a Change Management professional to join their VBSE team. This role involves managing change processes within an ITIL framework, ensuring operational stability, and fostering relationships with stakeholders. The position offers a competitive salary, hybrid working options, and extensive employee benefits.

Benefits

Up to 28 days holiday entitlement

Employee discounts

Pension plan

Share schemes

Learning and development tools

Market leading parental leave policies

Qualifications

• Advocate of Change Management process to stakeholders.
• Build and maintain relationships with stakeholders and suppliers.
• Escalation point for senior management.

Responsibilities

• Own and execute Change Management processes.
• Ensure changes are assessed for risk and impact.
• Manage relationships with stakeholders.

Skills

Time Management

Organization

Communication

Attention to Detail

Job description

Location: Customer Location (Corsham) + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.

What you’ll do

As a member of the VBSE Change Management team you will work within an ITIL based Change Management framework, in which standardised methods and procedures are used for efficient and prompt handling of all Service changes, impacting VBSE customers and minimise the impact of change related incidents and consequently improve the day-to-day operations of the Vodafone UK business & services.


You will:

• Own, execute and drive the Change Management processes, providing strong time management skills, coupled with good organisation and planning skills, to enable effective co-ordination and communication
• Ensure all changes are assessed correctly for risk, impact, planned in line with defined requirements, and approved by appropriate defined personnel.
• Contribute to operational stability through the appropriate management of changes.
• Identify, escalate and manage risks and issues to ensure changes are deployed smoothly within the live environment.
• Develop and manage relationships and interfaces with relevant stakeholders across Vodafone Secure Services teams, projects team and suppliers as necessary.

Who you are

You will:

• Be an advocate of the Change Management process to all stakeholders
• Build and maintain open relationships with VBSE Leadership community, the team’s stakeholders, suppliers and peers
• Be an escalation point for senior management within Vodafone UK’s organisations for issues relating to the dedicated MOC, ensuring senior managers are provided with any required technical or specialist information to support their decision-making.
• Promote customer awareness and point of view across VBSE.
• Have excellent attention to detail with good verbal and writing skills

Security Clearance: This position requires the eligibility and ability to obtain and hold UK Developed Vetting (DV) clearance.


Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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