VodafoneThree - Assure Network Specialist

Vodafone Limited; Farnborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in Farnborough is seeking a Network Management professional to provide comprehensive 2nd Line operational support to government clients. The ideal candidate will possess in-depth knowledge of Transmission and IP elements, alongside experience with relevant telecommunications equipment. This role offers a full-time position with opportunities for personal and career development.

Benefits

Great pay

Bonuses

Up to 28 days off plus bank holidays

Paid time for charity work

Personalized benefits

Qualifications

• In-depth knowledge of Transmission equipment and networks, DWDM, SDH, PDH, etc.
• Expertise in IP networking, switching, and routing in a telecom environment.
• Ability to perform regular audits on networks and systems.

Responsibilities

• Provide 2nd Line operational support to Government customers.
• Maintain customer service level agreements while handling faults.
• Manage queries and ticketing effectively.

Skills

Transmission and IP knowledge

Customer confidentiality

Problem management

Knowledge of ITIL

Tools

Ciena equipment

Alcatel equipment

Cisco equipment

Job description

Overview

And you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.

What you'll do

• Be part of a VBSE Assure team in a Network Management Centre supporting multiple networks, providing 2nd Line operational support to Government customers.
• Provide expert technical services focusing on Transmission and IP elements within the VBSE network.
• 2nd Line support to the assure team, maintaining fault work in accordance with customer service level agreements.
• Support with maintain the 24/7 shift Rota.
• Deal effectively /efficiently with queries from customers and manage ticketing.
• Perform regular audits on the networks and systems.
• Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters.
• Be able to maintain Customer confidentiality and ability to hold security clearance.
• In depth knowledge of Transmission equipment and networks, DWDM, SDH, PDH, etc, in a telecoms provider environment.
• Awareness of configuration of Ciena and Alcatel equipment.
• In depth knowledge of IP networking, switching and routing in a telecoms provider environment.
• Awareness of configuration of Cisco and Alcatel IP/Ethernet equipment.
• A clear and analytical approach to problem management.
• Understanding of ITIL working practices.

Working Hours: Full time 37.5 hours per week - Mon to Fri

Who we are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone

Join us

We are committed to Inclusion for All and creating a workplace where everyone can thrive. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer: great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through learning tools and parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment are subject to background checks, including criminal (DBS) and financial checks to meet regulators standards. If you require reasonable adjustments or have accessibility needs, please refer to the Accessibility section of our Careers website for guidance. We use AI in different parts of our business to boost innovation, and during the interview we value your own knowledge and authenticity. We can’t wait to get to know the real you.

#vodafoneuk #VodafoneThree #LI-Onsite

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is recognised and rewarded. We actively encourage everyone to consider becoming a part of our journey.