VodafoneThree - Assistant Store Manager

Vodafone Group; Trafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading telecommunications company in the UK is looking for a Retail Supervisor to support the Store Manager in managing a team of Retail Advisers while ensuring operational excellence. The ideal candidate will have strong leadership skills and a focus on customer experience. This role involves working in a vibrant culture, with opportunities for career growth and a competitive benefits package. Must be willing to work weekends and weekdays.

Benefits

Competitive salary

Bonuses

Charity work support

Personalized benefits

Paid time off

Qualifications

• Mature mindset combined with enthusiasm and drive.
• Ability to commit to weekend work and weekdays.
• Experience in team leadership or retail management is a plus.

Responsibilities

• Support Store Manager in managing operations.
• Coach and develop retail advisers.
• Ensure store complies with FCA guidelines.
• Enhance customer experience in every decision.

Skills

Leadership

Customer Experience Focus

Operational Decision Making

Team Development

Job description

Location: Manchester Trafford
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: 40hrs per week to include some weekends & Bank Holidays

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

At VodafoneThree UK Retail it's our job to help customers get the most out of their tech, tech that's here to change every day. You’ll work in a vibrant, ambitious culture.

What you’ll do

You will be supporting the Store Manager in managing a team of fantastic Retail Advisers, making sure to do all you can to help them achieve their potential. You will be helping with back office tasks such as holidays and rotas. You will be setting the sales floor ablaze with your enthusiasm to lead by example.

Who you are

We are looking for people who are level headed, have a mature mind-set, combined with enthusiasm, energy and drive. It can be a challenging role and you’ll need to be able to commit to some weekend work as well as week days, but for the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.

Role accountabilities.

• Deputise for the Store Manager
• Support in making all operational decisions for the store
• Work alongside the Store Manager and take responsibility of the Store, Management decisions and team members
• Coaching developing and supporting the team
• Go-to for escalations
• Bring the customer experience into the fore front of every decision
• Accountable for ensuring the store acts within the guidelines of the FCA
• Adhere to company and regulatory policies and guideline at all times
• Partaking in Vodafone’s security vetting process whenever required

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.