VLE Technical Support Officer

Foundations Executive Search; Wrexham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in Higher Education is seeking a VLE Technical Support Officer to enhance digital learning experiences. In this pivotal role, you will provide first-line technical support for Virtual Learning Environments like Canvas and Moodle, ensuring staff and students can thrive in a digital academic landscape. Your contributions will directly impact the learning experience of thousands, as you manage support tickets, assist in content development, and collaborate on digital projects. Join a supportive team that values innovation and continuous improvement, and take this opportunity to grow your career in a transforming educational sector.

Qualifications

• Experience in providing first-line technical support for VLEs.
• Strong organizational and administrative skills are essential.

Responsibilities

• Provide timely first-line support for Canvas and Moodle queries.
• Assist with the development and maintenance of online course content.

Skills

Problem-solving skills

Customer service

Communication skills

Organizational skills

Education

Experience supporting VLEs

Familiarity with digital learning tools

Tools

Canvas

Moodle

Plagiarism detection software

CidiLabs

Job description

VLE Technical Support Officer
Location:Hybrid working with occasional on-site presence in the South East
Sector:Higher Education
Type: Full-time, Permanent

Foundations Executive Search is proud to partner with a forward-thinking Higher Education institution to appoint aVLE Technical Support Officer—a pivotal role at the heart of digital learning and student success.

As part of a well-established and supportive Digital Solutions team, you’ll play a critical role in ensuring the seamless delivery and ongoing support of the institution’s Virtual Learning Environments (Canvas and Moodle), helping both staff and students thrive in an increasingly digital academic landscape.

The Opportunity

This is an exciting and varied position that combines first-line technical support, platform administration, and proactive engagement with digital learning tools and strategies. You’ll contribute to the creation and maintenance of online course areas, provide expert support to users, and ensure the successful population and launch of Canvas modules for each student intake.

You’ll be joining an environment that values continuous improvement, collaboration, and innovation—where your work will have a direct impact on the learning experience of thousands of students.

Key Responsibilities

• Provide timely and effective first-line support for Canvas and Moodle queries.

• Manage and allocate support tickets within the Digital Solutions team.

• Assist with the development and maintenance of programme and module content on VLE platforms.

• Support the implementation of digital assessment processes and educational tools such as plagiarism detection software and CidiLabs.

• Collaborate with colleagues to deliver digital learning projects on time and to a high standard.

• Provide training, advice, and documentation to both academic and professional services staff.

• Monitor and report on VLE usage and performance, supporting data-driven enhancements.

• Ensure compliance with accessibility, data protection, and copyright regulations.

About You

You’ll bring a keen interest in educational technology, excellent problem-solving skills, and a customer-first approach to technical support. Your ability to communicate clearly with a diverse range of stakeholders—from students to senior academics—will be essential to your success in this role.

Ideally, you'll have:

• Experience supporting VLEs (e.g. Canvas, Moodle) in a Higher Education setting

• Familiarity with digital learning tools and assessment systems

• Strong organisational and administrative skills

• A proactive, solutions-focused mindset with a commitment to continuous learning

Why Join?

This is an excellent opportunity to develop your career within a sector that’s transforming how education is delivered and experienced. You’ll be supported by a collaborative team and encouraged to contribute ideas that enhance digital teaching and learning.