Visual Merchandiser Operations Manager, Hackett & Façonnable

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Creative Service Operations Manager to enhance visual merchandising operations. In this dynamic role, you will manage window displays, collaborate with design teams, and ensure brand standards are upheld. Your organizational skills will be crucial as you handle budgets and project timelines across the UK and EU. This position offers an exciting opportunity to engage with stakeholders and drive improvements in operational efficiency. If you are a proactive problem-solver with a passion for retail, this role could be your next career move.

Qualifications

• Experience in operations or supplier management in retail or visual merchandising.
• Strong organizational skills to manage multiple projects.

Responsibilities

• Lead and streamline visual merchandising operations across regions.
• Coordinate window installations and engage with stakeholders.

Skills

Operations Management

Supplier Management

Visual Merchandising

Project Management

Communication Skills

Job description

Below is a refined version of the job description, improving formatting and clarity while preserving the original content:

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Client:

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

94ca5bbb6f42

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Who We Are...

AWWG is the global fashion group that includes Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY, and Karl Lagerfeld in Spain and Portugal.

The project!

As a Creative Service Operations Manager, you will lead and streamline our visual merchandising operations. This role ensures the smooth execution of window displays, store projects, and campaigns across regions. You will collaborate with internal teams, suppliers, and stakeholders to maintain brand standards and improve operational efficiency.

What will the role entail?

1. Windows Administration & Budget Management
   Provide administrative support, including managing and tracking budgets for window display projects.
2. Guideline Development & Implementation
   Assist in creating and refining operational guidelines for windows, in-store displays, and events. Ensure consistent application across regions and gather feedback for process optimization.
3. Operational Process Development
   Collaborate with design teams to develop workflows and create operational guidelines for visual merchandising and events.
4. Campaign Review & Reporting
   Deliver post-campaign reports, identify improvement areas, and analyze feedback to inform future projects.
5. Supplier & Installation Coordination
   Coordinate window installation schedules across the UK and EU, liaising with internal teams and external suppliers. Attend installations and store openings to ensure standards are met.
6. Stakeholder Engagement
   Build strong relationships with suppliers, attend meetings, and present creative ideas and improvements to senior stakeholders.
7. Project Tracking & Delivery
   Manage trackers and planners to ensure projects are completed on time, within budget, and according to standards.

Requirements

• Experience in operations or supplier management, preferably in retail or visual merchandising.
• Strong organizational skills and ability to manage multiple projects across regions.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Willingness to attend site setups and activations in the UK and EU.
• Creative problem-solving skills and proactive attitude.

Location requirements:

This role is based in the UK due to collaboration needs with the creative team and client-facing responsibilities. Regular travel within the EU is required for meetings, store visits, and project setups.