Visual Merchandiser / Key Holder / Full Time

Levi Strauss & Co.; Greater Manchester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Paid time off

Wellbeing resources

Career growth

Uniform support

Job summary

Levi Strauss & Co. is seeking a hands-on Keyholder at our Trafford Centre store in Manchester. You will lead the team on shift, ensure smooth store operations, and uphold Levi’s brand standards with a focus on exceptional customer experiences.

You will coach Stylists, manage stock and merchandising, and help drive KPIs while maintaining a positive, inclusive team environment. Flexible scheduling including evenings and weekends is required.

Qualifications

• Retail experience with responsibility for sales targets and KPIs.
• Confident leading and supporting a team on the shop floor.
• Strong customer service skills with a proactive, solution-focused mindset.
• Ability to take ownership, make decisions, and stay calm in a fast-paced environment.
• Collaborative approach and willingness to support store management where needed.
• Flexible to work evenings, weekends, and bank holidays.

Responsibilities

• Lead by example and deliver exceptional customer service.
• Support, motivate and guide Stylists to achieve KPIs.
• Oversee store operations during trading hours including opening/closing procedures.
• Assist with deliveries, stock organisation, and stockroom standards.
• Maintain high visual merchandising and brand presentation standards.
• Coach team on product knowledge, styling and customer experience.
• Foster a positive, inclusive, high-performing team environment.
• Support the Store Management with daily tasks and floor leadership.

Skills

Customer service

Team leadership

Store operations

Visual merchandising

Brand values

Job description

About Us

Levi Strauss & Co. is an iconic company with brands that are loved around the world. Here, you can be yourself and be part of something bigger. You can do what you love while staying true to who you are. Come find your fit – and your future – at LS&Co.

What You'll Be Doing

As a Keyholder, you play a critical role in bringing the Levi's® brand to life on the shop floor. You'll lead by example, support the wider team, and take responsibility for the smooth running of the store during your shifts – including opening and closing when management are not present.

• Delivering exceptional customer service by leading from the front and living our brand values
• Acting as a role model for Stylists, supporting, motivating, and guiding the team to achieve personal and store KPIs
• Taking responsibility for store operations during key trading hours, including opening and closing procedures
• Supporting the Store Management team with daily tasks, floor leadership, and operational duties
• Ensuring high visual merchandising and brand presentation standards are maintained at all times
• Coaching team members on product knowledge, styling, and customer experience
• Assisting with deliveries, stock organisation, and stockroom standards
• Helping to create a positive, inclusive, and high-performing team environment

Here's How You'll Make It Happen

• Delivering exceptional customer service by leading from the front and living our brand values
• Acting as a role model for Stylists, supporting, motivating, and guiding the team to achieve personal and store KPIs
• Taking responsibility for store operations during key trading hours, including opening and closing procedures
• Supporting the Store Management team with daily tasks, floor leadership, and operational duties
• Ensuring high visual merchandising and brand presentation standards are maintained at all times
• Coaching team members on product knowledge, styling, and customer experience
• Assisting with deliveries, stock organisation, and stockroom standards
• Helping to create a positive, inclusive, and high-performing team environment

What You'll Bring

• A passion for the Levi's® brand and a strong alignment with our values
• Previous experience working in a retail environment with responsibility for sales targets and KPIs
• Confidence leading and supporting a team on the shop floor
• Strong customer service skills with a proactive, solution-focused mindset
• The ability to take ownership, make decisions, and remain calm in a fast-paced environment
• A collaborative approach and willingness to support store management where needed
• Flexibility to work evenings, weekends, and bank holidays

What's In It For You

• Competitive pay, with performance-based incentives where applicable
• Generous employee discount and uniform support to help you represent Levi's® with confidence
• Paid time off and public holidays in line with local legislation
• Access to wellbeing support, including mental health resources and employee assistance programmes
• Ongoing training, coaching, and real opportunities to grow your career at Levi Strauss & Co.
• The chance to be part of a purpose-driven, inclusive brand that celebrates individuality and supports communities

Benefits and reward offerings may vary by country and are aligned with local market practices.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

LOCATION

Trafford Center, Manchester, United Kingdom

TIME TYPE

Full time