Visual Merchandiser - Birmingham New Street

H&M; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A global fashion retailer in Birmingham is seeking a Visual Merchandiser to enhance the store's visual identity and drive a customer-first experience. The ideal candidate will have experience in visual merchandising and management, a passion for customer service, and be flexible to work weekends. Attractive benefits and development opportunities are part of the package.

Benefits

Staff discount on H&M brands

Participation in H&M Incentive Program

Development opportunities

Qualifications

• Experience in visual merchandising and management.
• Strong passion for profitability and customer service.
• Availability to work 7 days fully flexible.

Responsibilities

• Create a visual identity following company guidelines.
• Coach and develop team on visual and commercial knowledge.
• Follow safety and administrative procedures.
• Monitor and act on store KPIs to meet targets.

Skills

Visual Merchandising experience

Management experience

Customer-first mindset

Job description

Job Description

This is a permanent position offering 39 hours per week. The position is based in the H&M Birmingham New Street store.

As a Visual Merchandiser, you are responsible for maintaining and creating an environment that inspires our customers to explore their personal style. Implement the visual identity, drive routines, selling, and support the team to deliver a Customer First Experience.

Key responsibilities:

• You support the store in achieving a customer-first experience through creating a visual identity according to H&M guidelines.
• You support, coach, and develop the team on visual and commercial knowledge.
• You ensure safety, security, and administrative procedures are always followed.
• You follow up on store KPIs and initiate actions to reach business targets, goals, and budgets.

Qualifications:

• Visual Merchandising and management experience
• A passion for profitability and people
• A customer-first mindset

Additional Information:

Availability: 7 days fully flexible, weekends included.

Benefits:

We offer attractive benefits with extensive development opportunities across the globe. All employees receive a staff discount card usable on all H&M Group brands, including H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Employees are also part of our H&M Incentive Program – HIP. More details can be found here.

Additional perks vary by market and employment type.

Inclusion & Diversity:

H&M Group is committed to creating inclusive, diverse, and equitable workplaces. We value a workforce that shares knowledge, experiences, and ideas, positively impacting how we address challenges and relate to colleagues and customers worldwide. We encourage applications without cover letters to reduce bias.

Company Description:

H&M Group comprises brands like H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Our mission is to create sustainable growth and lifestyles, re-imagine fashion, and reshape the industry. Learn more here.

H&M offers the latest styles, designer collaborations, and wardrobe essentials, emphasizing fashion & quality at the best price sustainably. More info here.