Visual Merchandiser

ZARA HOME; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known retail brand is seeking a full-time Visual Merchandiser for its London store. The role involves implementing visual merchandising standards, focusing on customer care, and managing team performance. Successful candidates should have strong communication skills and experience in retail. This is a great opportunity to drive sales and enhance store performance.

Qualifications

• Strong communication and interpersonal skills.
• Ability to lead by example, motivate, and develop staff.
• Commitment to excellent customer service.
• Ability to work under pressure.

Responsibilities

• Implement and adapt Visual Merchandising standards to store needs.
• Ensure high customer care standards.
• Work daily with sales rankings and new product performance.
• Provide timely support to Store Managers.

Skills

Strong communication and interpersonal skills

Ability to lead by example

Commitment to excellent customer service

Ability to work under pressure

Strong initiative and self-motivation

Strong time management and organisational skills

Strong team management

Strong KPI analysis skills

Job description

We are looking for two new Visual Merchandisers for our ZARA Home store in Battersea & Kings Road.

Job Title

MERCHANDISER

Full time Position

General

IMAGE

• Keep up to date with fashion and interior design trends, as well as with the actions and proposals of competitors.
• Understand the characteristics of each room and their display/location in the store.
• Review the TGT daily, analyse the product news report and prepare the store displays to show them before opening.
• Implement and adapt Visual Merchandising standards to store needs, ensuring that it is visually and commercially attractive.
• Do the pre-check deliveries together with the Store Manager.
• Supervise that image and restocking standards are applied by the entire team.
• Ensure that labels are aligned with products by adapting it to the furniture and the moment: special prices, discounts, etc.

CUSTOMERS

• Has a full customer care focus, overseeing team training to ensure customer care standards are always high to build customer loyalty.
• Resolves possible conflicts with customers, always prioritising customer satisfaction.

PRODUCT

• Work daily with sales rankings, new product performance, zero-sales items, and family weight distribution planning adjustments based on furniture profitability, adapting product placement to store needs and available stock levels.
• Analyse and cross-check data with their store profiles and sales.
• Monitor sales by ambience, tables and furniture to get the most out of the stores strategic sections.
• Give product feedback
• Help with their proposals to drive sales and store performance.
• Knows sales tools and give support to the store manager.

PEOPLE

• On delivery days, present new items at the morning meeting, analyse sales by families/products and explain merchandising changes in store.
• Fluid and effective communication with the store manager and the team regarding: Analysis of sales and rankings and stock levels of key products.
• Provide timely and complementary support to Store Managers: Manage store opening procedures, staff planning and handle unforeseen situations with customers or team members.
• Perform the Store Managers duties in their absence.

Skills and Attitudes

• Strong communication and interpersonal skills
• Ability to lead by example, motivate and develop staff.
• Commitment to excellent customer service
• Ability to work under pressure
• Good interpersonal skills
• Strong initiative and self-motivation
• Strong time management and organisational skills
• Strong team management
• Strong KPI analysis to help to improve sales of the store (Ranking analysis)
• Commitment to excellent customer service skills.