Vista - Worldwide Reservations Team Leader

Hays Travel; Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

Hays Travel is seeking a confident and sales-driven individual for a leadership role in their Vista Sales Call Centre. You will manage a team of agents to deliver exceptional customer service and achieve monthly targets, with responsibilities including coaching and motivating the team. Ideal candidates will have experience in travel sales and strong leadership qualities.

Qualifications

• Experience in leading a team (essential but not required).
• Excellent product knowledge.
• Worked within a travel sales environment.

Responsibilities

• Supervise and lead by example whilst motivating a team.
• Maximise team sales to achieve targets.
• Conduct performance audits and KPI reviews.

Skills

Leadership

Sales Motivation

Communication

Team Management

Education

Experience in Travel Sales

Job description

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Client:

Hays Travel

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5d4860c88843

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

What are we looking for?

This is an exciting role for a confident, sales driven individual who has good leadership qualities and a positive can do attitude. Assisting with the day to day operation of the Vista Sales Call Centre, you will manage, coach and develop a team of agents, motivating them to deliver exceptional customer service. You will be responsible for delivering the team targets on a monthly basis.

What will be your key responsibilities?

• Supervise and lead by example whilst motivating a team
• Maximise team sales to achieve targets
• Pro-actively identify/address performance and conduct issues
• Carry out daily enquiry audits and KPI reviews
• Assist in emergency or operational difficulties
• Pro-actively build and maintain relationships between departments and divisions
• Provide motivational and inspiring weekly Buzz sessions
• Assist with call monitoring and providing constructive feedback
• Effectively communicate and positively promote organisational changes
• Encourage training opportunities within the workplace
• Motivate, praise and encourage staff through open and honest communication
• Ensure administration and customer service standards are upheld and in line with company standards

What competencies we are looking for?

• Commitment to contribute to the growth of the business and the development of the team
• Ensure that the company values are demonstrated at all times and that others follow this standard
• Excellent verbal and written communication skills
• Ability to liaise with staff at all levels
• Effective motivational skills and the ability to remain positive and professional at all times
• Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
• Ability to work effectively with people from diverse backgrounds
• Has worked within teams based at various locations

What experience we are looking for?

• Excellent product Knowledge
• Worked within a Travel Sales environment
• Experience of leading a team (essential, but not required)