Visits Receptionist

Ad Warrior Ltd; York and North Yorkshire; Presencial; GBP 23.000 - 29.000; Jornada completa

Descripción de la vacante

The Forward Trust in East Riding of Yorkshire is seeking a Visits Receptionist to provide welcoming front-desk support, manage visitor access and maintain secure, confidential communications. This full-time role expects you to interact with service users and staff with empathy and professionalism.

You will be the first point of contact, ensuring smooth reception operations, safeguarding, and efficient information flow within a busy charitable environment. Salary is £26,000 per annum.

Formación

• Experience in frontline or customer-facing roles is preferred.
• Strong communication, empathy and confidentiality in dealing with colleagues and visitors.

Conocimientos

Empathy

Communication skills

Interpersonal skills

Reliability

Organised

Confidentiality

Teamwork

Equality & inclusion

Descripción del empleo

Visits Receptionist

Location: East Riding of Yorkshire

Salary: £26,000 per annum

About The Role

Forward Trust is a social justice charity supporting thousands of people to overcome addiction and mental health challenges, move away from crime, secure employment and housing, and build a positive sense of belonging.

We are passionate about challenging stigma and changing public attitudes and policy, ensuring that people who are often overlooked by society have access to the support and opportunities they need to transform their lives.

As the UK's leading addiction recovery charity, we bring expertise in recovery, reducing reoffending, homelessness and employment support, helping people recognise their potential and build a better future.

About HMP Millsike

HMP Millsike is committed to a modern, evidence-based approach to prison delivery, combining public protection with a strong focus on rehabilitation and personal development.

At the heart of Millsike is a culture that empowers individuals to make positive choices, develop essential life skills and build the emotional resilience needed to achieve lasting change.

Through partnership working, research and innovative approaches to resettlement, HMP Millsike aims to become a leader in reducing reoffending and creating meaningful opportunities for people leaving prison. A key ambition is to ensure that at least 26% of prisoners move directly into employment on release.

What we are looking for

We are looking for people who are passionate about making a positive difference in the lives of others and who believe that everyone deserves the opportunity to change and succeed.

The ideal candidate will:

• Share Forward Trust's values and commitment to social justice, rehabilitation and recovery.
• Believe in the potential of people to change, regardless of their background or past experiences.
• Demonstrate empathy, compassion and a non-judgemental approach.
• Have strong communication and interpersonal skills, with the ability to build positive, professional relationships.
• Be committed to promoting equality, diversity, inclusion and individual choice.
• Be able to motivate and encourage individuals to recognise their strengths and work towards their goals.
• Demonstrate resilience, professionalism and the ability to work effectively in a challenging environment.
• Work collaboratively with colleagues and partner organisations to achieve positive outcomes.
• Be organised, reliable and committed to delivering high-quality support.
• Understand the importance of safeguarding, professional boundaries and maintaining confidentiality.
• Be passionate about helping people develop the skills, confidence and opportunities needed to lead positive, independent lives.

Joining Forward Trust means becoming part of an organisation that believes in second chances and the power of people to transform their lives.

You will have the opportunity to:

• Make a meaningful difference to people's lives and futures.
• Be part of a team committed to rehabilitation, recovery and reducing reoffending.
• Help create opportunities for people to access employment, housing and community support.
• Contribute to a progressive prison environment focused on positive change and long-term outcomes.
• Support a wider mission to challenge stigma, promote social justice and help people build fulfilling lives.
• Together, we can help people move forward, rebuild their lives and create lasting change.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.