Visits Coordinator

Bletchley Park Trust; Milton Keynes; On-site; GBP 26,000; Full time

Job summary

A heritage attraction organization in Milton Keynes is seeking two Visits Coordinators to join their Bookings Team. The role involves responding to visitor inquiries, supporting ticket sales, and delivering high-quality customer service. Ideal candidates will have strong organizational skills and previous office administration experience. This full-time position offers various benefits and requires flexibility in working hours.

Benefits

Company pension scheme

BUPA wellbeing cash plan

33 days holiday

Qualifications

• Experience in handling telephone calls and customer inquiries.
• IT proficient with experience in Microsoft Office.
• Ability to manage a varying workload in a busy environment.

Responsibilities

• Serve as the first point of contact for visitors.
• Process telephone and email inquiries about bookings.
• Support the Bookings Team in daily operations.

Skills

Customer service commitment

Team player

Strong organization skills

Communication skills

Attention to detail

Self-motivated

Education

Previous office administration experience

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Visits Coordinators x 2

Location:Milton Keynes

Salary: £26,000 per annum

Job type: Permanent / Full time

About The Company

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park's crucial role in World War Two.

Our people, staff and volunteers, are our biggest resource and we are committed to value, invest in and nurture our people. Bletchley Park is a great place to work, and we are committed to making it even better.

About The Role

We are looking for two Visits Coordinators, to join our busy Bookings Team.

Reporting to the Bookings Manager, you will be the first point of contact for our visitors. Working as part of a small team to process telephone and email enquiries relating to general admission, online ticket sales, events, learning visits, group visits, gift tickets, afternoon teas and special visits.

This position is full time 37.5 hours per week during office hours Monday to Friday, with flexibility to work occasional early evenings, weekends and Bank Holidays, as required.

The Ideal Candidate

• Committed to delivering a high level of customer service.
• An effective team player, keen to listen and learn, and support others.
• Strong organisation skills, with the ability to manage a varying workload.
• Excellent communication, interpersonal and numerical skills. Able to communicate effectively face to face, via the telephone and in writing.
• Outstanding attention to detail, able to work within a busy environment.
• Self-motivated with the ability to work with minimal supervision.
• A knowledge of and interest in the Bletchley Park story and a willingness to promote the Trust's Mission.
  
  

The Following Experience Or Knowledge Is Essential

• Previous office administration experience, answering incoming telephone calls.
• IT proficient, with good working knowledge of Microsoft Word, Excel.
  
  

The Following Skills Are Desirable

• Experience within a visitor / customer service role
• Experience in invoice management
• Experience with booking systems and databases.
  
  

Benefits

• Company pension scheme
• BUPA wellbeing cash plan
• 33 days holiday per annum, inclusive of statutory holidays.
• Friendly work environment
  
  

Closing date for applications is 6 August 2025.

This is a site-based role, located in Bletchley, Milton Keynes.

No agencies please.

If you feel you could be an asset to our team, then please click the APPLY button to send your CV and cover letter explaining why you are suitable for this role.

Candidates with the relevant experience or job titles of, Administrator, Customer Care, Customer Service, Bookings Coordinator, may also be considered for this role.